Account Executive – Services

Cisco

. Serve as the chief customer outcomes and services strategist, leading overall services strategy and supporting teams .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $263,900 - $359,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer outcomes strategy, driving services growth, and building long-term relationships with key decision-makers. Proficient in data analysis for uncovering opportunities and tailoring engagement strategies to enhance service adoption and customer value.

Highest-signal resume keywords

Customer Outcomes StrategyData AnalysisNegotiation SkillsCisco Product KnowledgeCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSales Strategy DevelopmentComplex NegotiationService SalesProcess Optimization

Soft Skills

Trusted AdvisorRelationship BuildingInfluencing SkillsCommunication SkillsGrowth Mentality

Certifications & Qualifications

Cisco Certifications

Industry Keywords

Customer SuccessRecurring RevenueC-Level EngagementLifecycle SellingMarket Dynamics

About the role

Key responsibilities & impact

Serve as the chief customer outcomes and services strategist, leading overall services strategy and supporting teams
Drive incremental services growth through close coordination with Account Teams
Develop opportunities and drive them to closure to grow recurring revenue
Ensure customers have appropriate support coverage and professional services aligned with expected outcomes
Engage specialist teams to enhance the sales process
Partner with Customer Success to enhance services adoption
Identify and handle opportunities across accounts to expand services coverage and impact
Build and sustain strong, long-term customer relationships
Create demand for new services aligned with customer outcomes and business needs
Upsell and cross-sell additional solutions during new and renewal pursuits
Conduct data analysis to uncover opportunities, buying propensity, service availability, and unattached products
Use data to demonstrate customer need, identify pain points, derive forecasts, and set sales commitments
Stay informed about industry trends, market dynamics, and competitive landscapes
Develop strategies for complex, multidimensional deals and lead complex negotiations
Champion service sales for a strategic region or set of accounts
Tailor engagement strategies to decision criteria and economic buyer expectations
Guide teams in engaging C-suite economic buyers, activating champions, and managing the paper process
Tie Cisco's portfolio to enterprise-wide decision criteria
Influence discovery strategies and unlock customer value through services
Co-develop initiatives aligned with customer expectations, services standards, and communication protocols
Advance insight-driven strategies to strengthen engagement and accelerate service uptake
Develop communication and accountability strategies across teams
Direct initiatives to adapt future-focused service offerings and expand accounts through lifecycle selling
Create E2E selling methodology strategies to elevate team knowledge and customer value
Develop organizational collaboration strategies aligned with customer intimacy
Design methodologies for process optimization and forecasting precision
Develop initiatives to cultivate gravitas and strategic alignment in customer engagements

Requirements

What you’ll need

Ability to travel to customer sites weekly for in-person meetings
Bachelor's degree or equivalent work experience
5+ years in a customer-facing sales role
Ability to act as a trusted advisor and cultivate long-term relationships with key decision-makers
Previous technical sales experience preferred
Cisco product knowledge or certifications preferred
Strong negotiation skills with peers, partners, and customers using a Win/Win philosophy preferred
Startup perspective with a growth mentality and ability to thrive in ambiguous environments preferred
Outstanding relationships with C-level executives within customer accounts
Ability to strongly influence account managers, specialists, and channels
Consistent display of technical knowledge

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to continued employment and vesting periods
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees, subject to availability and business limitations
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward annually
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Performance-based sales incentive pay on top of base salary, subject to the applicable Cisco sales plan
No cap on incentive compensation once performance exceeds 100% attainment
Opportunities for growth and professional development