Account Executive – Services, SLED

Cisco

. Lead the overall services strategy and support teams as the chief customer outcomes and services strategist .

Posted 9/22/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $263,900 - $359,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end deal cycles and developing account plans for Enterprise Accounts, with a strong focus on customer engagement and revenue growth strategies. Proficient in data analysis to identify opportunities and enhance service adoption while maintaining strong relationships with customers and cross-functional teams.

Highest-signal resume keywords

End-To-End Deal Cycle ManagementAccount Planning for Enterprise AccountsData Analysis for Opportunity IdentificationSales Target AchievementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Deal Cycle ManagementAccount PlanningData AnalysisSales ForecastingCRM Opportunity Management

Soft Skills

Customer EngagementCross-Functional CollaborationRelationship BuildingStrategic ThinkingCommunication

Industry Keywords

Recurring RevenueSales MethodologyCompetitive LandscapeService AdoptionEnterprise Accounts

About the role

Key responsibilities & impact

Lead the overall services strategy and support teams as the chief customer outcomes and services strategist
Drive incremental services growth through coordination with the Account Team
Develop opportunities and drive them to closure to grow Recurring Revenue business
Ensure customers have appropriate support coverage and professional services aligned with expected outcomes
Engage specialist teams to enhance the sales process and partner with Customer Success to increase services adoption
Identify and manage opportunities across new and existing customers and markets
Build and sustain strong, long-term customer relationships
Create demand for new services aligned with customer outcomes and business needs
Upsell and cross-sell additional solutions during new and renewal pursuits
Conduct data analysis to uncover opportunities and derive forecasts
Set weekly, monthly, and quarterly sales commitments
Stay informed about industry trends, market dynamics, and competitive landscapes
Focus on new and renewal upsell of Premium Services, Buying Program insertion, Point of Sale, and Uncovered Product Attach
Collaborate cross-functionally with Account Teams, CX product management, renewals, global services sales, architecture, portfolio AEs, and other functions
Develop strategies and initiatives to improve customer engagement, communication, accountability, service uptake, forecasting precision, process optimization, and team effectiveness

Requirements

What you’ll need

5+ years managing end-to-end deal cycles of moderate to high complexity independently
5+ years developing and executing account plans for Enterprise Accounts
Experience identifying business priorities, buying centers, whitespace, competitive landscape, and expansion opportunities
Experience partnering with Sales Engineers, Customer Success, Marketing, Partners/Alliances, Professional Services, and executive leadership
5+ years maintaining CRM opportunity data, next steps, close dates, deal values, stage progression, and forecast categories
Ability to forecast quarterly revenue within an established sales methodology and cadence
Experience meeting sales targets across new business and existing customers within an assigned territory
Ability to tailor engagement strategies to Champions, Decision Criteria, and Economic Buyers
Ability to connect Cisco’s portfolio to enterprise-wide Decision Criteria
Experience or ability to use data analysis to identify opportunities, buying propensity, service availability, and unattached products
Ability to work with account, CX product management, renewals, global services sales, architecture, and portfolio AE teams

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock units may be available, vesting following continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid birthday off
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward annually
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Performance-based incentive pay for sales employees
No cap on incentive compensation once performance exceeds 100% attainment