Adoption Engineer – Federal

Cisco

. Serve as the customer interface for ThousandEyes technology .

Posted 11/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,100 - $139,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and technical consulting, focusing on optimizing customer adoption of ThousandEyes technology through effective training, playbooks, and strategic account management. Proficient in application and network protocols, with a strong ability to deliver technical presentations and foster trusted relationships with clients.

Highest-signal resume keywords

Customer-Facing Technical ExperienceApplication And Network ProtocolsTechnical Presentations And DemonstrationsScripting Languages (Python, Perl, JavaScript)ThousandEyes And Assurance Solutions

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application And Network ProtocolsTechnical SupportSolutions EngineeringProfessional ServicesScripting Languages (Python, Perl, JavaScript)Designing And Deploying InfrastructureTroubleshooting Network InfrastructureDelivering Technical PresentationsCustomer Adoption StrategiesAccount Strategy Collaboration

Soft Skills

Independent WorkBuilding Trusted-Advisor RelationshipsProactive EngagementCustomer Success FocusCollaboration

Tools & Technologies

ThousandEyesCisco Networking Portfolio

Industry Keywords

Customer SuccessGovernment WorkBachelor's DegreeMaster's DegreePhD

Tech Stack

Tools & technologies

DNSJavaScriptPerlPythonTCP/IP

About the role

Key responsibilities & impact

Serve as the customer interface for ThousandEyes technology
Optimize customer adoption and utilization through best-practice recommendations
Act as a post-sale technical consultant throughout the customer lifecycle
Ensure customer success through adoption-driven playbooks, product training, and customer roadmaps
Proactively engage customers to build trusted-advisor relationships and create technical champions
Collaborate with the Customer Success Specialist and Sales team on account strategy
Identify customer strategic initiatives and potential use cases
Drive adoption and increase the business value delivered by ThousandEyes
Identify new and expansion opportunities
Share customer feedback and enhancement requests with the Product team
Deliver product-update sessions highlighting released capabilities

Requirements

What you’ll need

U.S. citizenship required
Must perform applicable government work on U.S. soil
Bachelor’s degree with 5+ years of related experience, Master’s degree with 3+ years, or PhD with 0+ years of related experience
Experience in a customer-facing technical function such as Technical Support, Solutions Engineering, or Professional Services
Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP
Experience designing, deploying, troubleshooting, or supporting application and network infrastructure
Experience delivering technical presentations and demonstrations to technical and business audiences
Experience with scripting languages such as Python, Perl, or JavaScript
Ability to work independently in a fast-paced environment
Experience with ThousandEyes and/or other assurance solutions
Experience with the Cisco Networking portfolio

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, vesting following continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses may be available for non-sales roles
Performance-based incentive pay for employees on sales plans