Adoption Engineer – Federal

Cisco

. Maintain services in a FedRAMP compliant environment .

Posted 10/31/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $110,100 - $139,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in maintaining services in a FedRAMP compliant environment while optimizing customer adoption of ThousandEyes technology. Proficient in delivering technical presentations and building trusted-advisor relationships to drive customer success and identify strategic initiatives.

Highest-signal resume keywords

FedRAMP ComplianceCustomer-Facing Technical ExperienceApplication And Network ProtocolsScripting LanguagesThousandEyes Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSolutions EngineeringProfessional ServicesApplication Infrastructure SupportNetwork Infrastructure SupportTechnical PresentationsTroubleshootingDeploymentPythonJavaScript

Soft Skills

Independent WorkRelationship BuildingCollaboration

Tools & Technologies

ThousandEyesCisco Networking Portfolio

Industry Keywords

Customer SuccessAdoption-Driven PlaybooksCustomer LifecycleTechnical ChampionAccount Strategy

Tech Stack

Tools & technologies

DNSJavaScriptPerlPythonTCP/IP

About the role

Key responsibilities & impact

Maintain services in a FedRAMP compliant environment
Serve as the customer interface for ThousandEyes technology
Optimize customer adoption and utilization through best practice recommendations
Act as a post-sale technical consultant throughout the customer lifecycle
Ensure the success of ThousandEyes customers
Execute adoption-driven playbooks, product trainings, and customer roadmaps
Proactively reach out to customers and build trusted-advisor relationships
Create technical champions
Collaborate with the Customer Success Specialist and Sales team on account strategy
Identify customer strategic initiatives and potential use cases
Drive adoption and increase the value ThousandEyes delivers to customers
Identify new and expansion opportunities
Share customer feedback and enhancement requests with the Product team
Deliver product update sessions highlighting released capabilities

Requirements

What you’ll need

Must be a U.S. citizen
Bachelor’s degree with 5+ years of related experience, Master’s degree with 3+ years, or PhD with 0+ years of related experience
Experience in at least one customer-facing technical function: Technical Support, Solutions Engineering, or Professional Services
Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP
Experience designing, deploying, troubleshooting, or supporting application and network infrastructure
Experience delivering technical presentations and demonstrations to technical and business audiences
Experience with scripting languages such as Python, Perl, or JavaScript
Ability to work independently in a fast-paced environment
Experience with ThousandEyes and/or other assurance solutions
Experience with the Cisco Networking portfolio

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock units, subject to eligibility and continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco’s policies
Performance-based incentive pay for employees on sales plans