AI CX Solutions Consultant – 5+ yrs, AI tools, Python/Node.js

Cisco

. Translate customer use cases and solution designs into technical build plans and working prototypes .

Posted 10/27/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building software integrations and automation solutions, with a strong focus on conversational AI and workflow experiences. Proficient in utilizing Python, Node.js, TypeScript, and various APIs to create technical prototypes and enhance customer experiences.

Highest-signal resume keywords

Python ProgrammingNode.js DevelopmentTypeScript DevelopmentConversational AI ExpertiseAPI Integration

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Hard Skills

Software DevelopmentIntegration AutomationData TransformationTesting and DebuggingWorkflow AutomationReal-Time AnalyticsSecurity ControlsObservability PracticesTechnical DocumentationVoice-Agent Prototyping

Soft Skills

Strong Communication SkillsCustomer EngagementCross-Functional Collaboration

Tools & Technologies

SalesforceServiceNowCisco WebexIVR PlatformsCloud PlatformsOAuthEvent-Driven IntegrationsServerless Workflows

Industry Keywords

CCaaSCPaaSCRMContact-Centre OperationsCustomer-Experience Technology

Tech Stack

Tools & technologies

CloudJavaScriptNode.jsPythonServiceNowTypeScript

About the role

Key responsibilities & impact

Translate customer use cases and solution designs into technical build plans and working prototypes
Build integrations using Python, Node.js, TypeScript, REST APIs, webhooks, JSON, authentication, and enterprise platforms
Configure and develop conversational AI and workflow experiences using Webex AI capabilities and Webex AI Agent Studio
Connect AI experiences to Salesforce, ServiceNow, CRM platforms, contact-centre systems, knowledge sources, and enterprise APIs
Develop use cases involving AI agents, voice experiences, retrieval-augmented generation, workflow automation, and real-time analytics
Create customer demonstrations, technical prototypes, pilots, and proof-of-concept solutions
Map data flows, system dependencies, events, actions, error conditions, and human hand-offs
Apply controls for security, privacy, access, observability, testing, and operational reliability
Test integrations and AI experiences for accuracy, latency, resilience, usability, and escalation
Instrument solutions to measure usage, quality, adoption, and business outcomes
Troubleshoot integration, configuration, data, and AI behaviour issues
Participate in customer discovery sessions, technical workshops, design reviews, and pilot readouts
Work with AI Solution Consultants and FDEs to refine requirements and prepare solutions for production deployment
Capture product gaps and implementation lessons with technical detail and customer impact
Document reusable integrations, configuration patterns, use cases, demonstrations, and troubleshooting methods
Contribute to internal enablement, solution libraries, reference architectures, and pre-built assets

Requirements

What you’ll need

5+ years of experience building software, integrations, automation, or enterprise technology solutions; demonstrated technical ability may substitute for tenure
Hands-on experience with Python, Node.js, TypeScript, or a comparable programming language
Experience with APIs, webhooks, authentication, data transformation, and system integrations
Familiarity with Git, debugging, testing, logging, and basic software-development practices
Familiarity with at least one major LLM ecosystem or AI application-development framework
Understanding of conversational AI, prompt design, retrieval-augmented generation, agents, or workflow automation
Ability to read technical documentation and learn unfamiliar platforms quickly
Experience working with customers, internal stakeholders, or cross-functional technical teams
Strong written and verbal communication skills
Willingness to travel approximately 15 to 25 percent
Experience with CCaaS, CPaaS, CRM, contact-centre operations, or customer-experience technology
Experience with Salesforce, ServiceNow, IVR platforms, call-routing systems, knowledge bases, or enterprise data platforms
Familiarity with Cisco Webex Customer Experience products and services
Experience building conversational or voice-agent prototypes
Experience with cloud platforms, event-driven integrations, OAuth, queues, or serverless workflows
Familiarity with observability, automated testing, security controls, and production-readiness practices
Experience creating technical documentation, implementation guides, demonstrations, or reusable code assets

Benefits

Comp & perks

Worldwide network of doers and experts
Opportunities to grow and build
Collaborative team environment
Continuous learning opportunities