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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing leave, disability, and accommodations programs while ensuring compliance with relevant laws. Proficient in benefits administration, data analysis, and vendor management to enhance program effectiveness.
Highest-signal resume keywords
FMLA AdministrationADA ComplianceBenefits CommunicationMicrosoft Excel ProficiencyHRIS Systems Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits AdministrationLeave ManagementData AnalysisProcess ImprovementVendor ManagementDisability Program CoordinationWorkers' Compensation CoordinationChange ManagementAuditing RequirementsFinancial Accuracy
Soft Skills
Relationship ManagementProblem SolvingCollaborationCommunication
Tools & Technologies
Microsoft Office SuiteWorkdayCase Management ToolsAI ToolsOnline Vendor Portals
Certifications & Qualifications
CEBSPHRSHRM-CP
Industry Keywords
Leave LawsDisability ProgramsConcierge ServicesEmployee SupportCompliance Standards
About the role
Key responsibilities & impact- Serve as a subject matter expert for leave, disability, and accommodations programs
- Manage end-to-end administration of FMLA, ADA, disability, and workers’ compensation leave programs
- Ensure compliance with regional, local, federal, and state-specific laws
- Coordinate employee support, concierge services, external vendors, escalations, and care needs
- Resolve complex benefits issues and provide guidance on benefit plan interpretation
- Collaborate with senior management, IT, payroll, and change management teams
- Support leave-of-absence workflows, including offboarding and reasonable accommodations
- Conduct change management for significant benefits offering changes
- Draft and promote benefits communications and update intranet pages, benefits guides, support platforms, and annual state communications
- Analyze leave, disability, and accommodation data to identify trends and improve program effectiveness
- Use AI tools to improve productivity, content engagement, and processes
- Manage program budgets and review and approve vendor invoices
- Investigate and resolve payment discrepancies
- Oversee business reporting, internal controls, data integrity, and financial accuracy
- Manage auditing requirements for disability program processes
- Assume responsibility for related benefit programs such as life, disability, and survivor support
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business, or a related field, or equivalent practical experience
- 5+ years of experience in benefits administration, specializing in leave, disability, and accommodations
- In-depth knowledge of FMLA, ADA, ERISA, HIPAA, and regional/state-specific leave laws
- Ability to manage relationships with third-party vendors and external partners
- Advanced proficiency in Microsoft Excel, including VLOOKUP and pivot tables
- Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Visio
- Ability to learn and use online vendor portals and benefits administration systems
- Proficiency in HRIS systems such as Workday and case management tools
- Professional certification such as CEBS, PHR, or SHRM-CP preferred
- Experience managing benefits programs in a large, multinational technology organization preferred
- Experience leading process improvement initiatives for complex HR programs preferred
- Experience with disability plans and workers’ compensation coordination preferred
- Experience applying AI technologies to optimize HR workflows preferred