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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing leave, disability, and accommodations programs while ensuring compliance with relevant laws. Proficient in benefits administration, data analysis, and vendor relationship management to enhance program effectiveness.
Highest-signal resume keywords
FMLA AdministrationADA ComplianceBenefits CommunicationHRIS ProficiencyProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits AdministrationData AnalysisVendor ManagementProgram BudgetingAuditing RequirementsLeave Law KnowledgeDisability Program CoordinationWorkers' Compensation ManagementAI Technology ApplicationMicrosoft Excel
Soft Skills
CollaborationProblem SolvingCommunicationRelationship ManagementChange Management
Tools & Technologies
HRIS SystemsMicrosoft Office SuiteOnline Vendor PortalsCase Management ToolsBenefits Administration Systems
Certifications & Qualifications
CEBSPHRSHRM-CP
Industry Keywords
Leave ProgramsDisability ProgramsAccommodationsComplianceEmployee Support
About the role
Key responsibilities & impact- Serve as subject matter expert for leave, disability, and accommodations programs
- Manage end-to-end administration of FMLA, ADA, disability, and workers’ compensation leave programs
- Ensure compliance with regional, local, and federal laws
- Monitor and partner in employee support, including concierge and external vendor coordination
- Resolve complex benefits issues and advise employees on benefit plan interpretation
- Collaborate with senior management, IT, payroll, and change management teams
- Support leave-of-absence workflows, including offboarding and reasonable accommodations
- Conduct change management initiatives for significant benefits changes
- Draft and promote benefits communications and update intranet pages, benefits guides, support platforms, and annual state communications
- Analyze leave, disability, and accommodation data to identify trends and improve program effectiveness
- Leverage AI tools to enhance productivity, content engagement, and process improvements
- Maintain program budgets and review and approve vendor invoices
- Investigate and resolve payment discrepancies
- Oversee business reporting, internal controls, data integrity, and financial accuracy
- Manage auditing requirements related to disability program processes
- Assume responsibility for other related benefit programs, including life, disability, and survivor support
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business, or a related field, or equivalent practical experience
- 5+ years of experience in benefits administration, specializing in leave, disability, and accommodations
- In-depth knowledge of FMLA, ADA, ERISA, HIPAA, and regional/state-specific leave laws
- Ability to manage relationships with third-party vendors and external partners
- Advanced proficiency in Microsoft Excel, including VLOOKUP and pivot tables
- Proficiency in Microsoft Office Suite, including Word, PowerPoint, and Visio
- Ability to quickly learn and efficiently use online vendor portals and benefits administration systems
- Proficiency in HRIS systems such as Workday and case management tools
- Professional certification such as CEBS, PHR, or SHRM-CP preferred
- Experience managing benefits programs in a large, multinational technology organization preferred
- Experience leading process improvement initiatives for complex HR programs preferred
- Experience with disability plans and workers’ compensation coordination preferred
- Demonstrated application of AI technologies to optimize HR workflows preferred