Collaboration Consulting Engineering Technical Leader

Cisco

. Lead the design, development, and deployment of advanced contact center workflows and integrations .

Posted 10/20/2026full-timeRemote • United StatesSenior💰 $130,200 - $180,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and deploying advanced contact center solutions, with a strong focus on integrating AI-powered omnichannel journeys and enhancing customer engagement. Proficient in collaborating with stakeholders to deliver high-performance solutions across Cisco's contact center platforms.

Highest-signal resume keywords

Contact Center ConsultingCisco ICM Script EditorWebex Contact CenterSQL DatabasesREST/SOAP APIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Center EngineeringScripting SkillsJSON HandlingXML HandlingCustom IntegrationsCloud MigrationJavaScript APIsConversational AINatural Language ProcessingEnterprise Customer Guidance

Soft Skills

MentoringCollaborationContinuous ImprovementStakeholder EngagementDelivery Excellence

Tools & Technologies

Cisco UCCECisco PCCEWebex ConnectEpic Systems EHRSalesforce Service CloudServiceNow

Certifications & Qualifications

CCIE CollaborationCisco Certified Contact Center Specialist

Industry Keywords

Contact Center WorkflowsCustomer EngagementOperational EfficiencyOmnichannel JourneysIntellectual Capital Creation

Tech Stack

Tools & technologies

CloudJavaScriptOracleServiceNowSOAPSQL

About the role

Key responsibilities & impact

Lead the design, development, and deployment of advanced contact center workflows and integrations
Enhance customer engagement and operational efficiency
Partner with business stakeholders and technical teams to translate complex requirements into scalable, high-performance solutions
Work across Cisco’s on-premises and cloud contact center platforms
Architect AI-powered omnichannel journeys and custom integrations
Mentor engineering talent
Contribute to intellectual capital creation
Ensure delivery excellence and continuous improvement
Deliver tailored, resilient contact center solutions that improve customer satisfaction and agent productivity

Requirements

What you’ll need

Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Systems, or related technical discipline
8+ years of experience in Contact Center consulting or engineering roles
Expert-level scripting skills with Cisco ICM Script Editor, Unified CVP Studio, and/or Webex Contact Center Flow Designer
Hands-on experience with on-premises UCCE and PCCE Cisco Contact Center platforms
Hands-on experience with cloud Webex Contact Center and WxCCE platforms
Strong proficiency with SQL databases, including MS SQL and Oracle
Strong proficiency with REST/SOAP APIs
Strong proficiency handling JSON/XML data
Experience integrating Cisco Contact Center solutions with Epic Systems EHR, Salesforce Service Cloud, or ServiceNow is preferred
Cisco certifications such as CCIE Collaboration or Cisco Certified Contact Center Specialist, or equivalent expertise, are preferred
Experience with Webex Connect (CPaaS), conversational AI agents, and natural language processing technologies is preferred
Experience developing custom Cisco Finesse gadgets and desktop workflow integrations using JavaScript APIs is preferred
Experience guiding enterprise customers through cloud migration is preferred

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to eligibility and continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
4 paid personal wellness days
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco policies
Performance-based incentive pay for employees on sales plans