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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in technical lifecycle services, particularly in Planning, Design, Implementation, and Optimization of Mobile Wireless Solutions. Proficient in Cisco products and solutions, with strong capabilities in technical writing, cross-functional collaboration, and problem resolution.
Highest-signal resume keywords
Technical Lifecycle ServiceMobile Wireless SolutionsCisco Products ProficiencyTechnical Writing ExperienceCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PlanningDesignImplementationOptimization4G/5G Mobile Packet CoreCloud TechnologiesVirtualization TechnologiesAutomationNetwork TroubleshootingTechnical Documentation
Soft Skills
Excellent CommunicationCollaborationMentoring
Tools & Technologies
DockerKubernetesAmazon Web ServicesOpenShiftCisco UCSCisco VIMSORASLMASR55KNexus
Certifications & Qualifications
CCNPCCIEDevNetCKARHOSPRHOCPAI/ML/Agents/MCP/DevOps
Industry Keywords
3GPP StandardsMobility ArchitectureCall FlowsCisco Business Critical ServicesLifecycle Services
Tech Stack
Tools & technologiesAWSCloudDockerKubernetesOpenShift
About the role
Key responsibilities & impact- Deliver Lifecycle Services to Cisco customers as part of the Customer Experience team
- Act as a trusted advisor, helping customers understand their networks, reduce risk, drive innovation, and meet business objectives
- Associate with customers and internal/external resources on the strategy, deployment, and optimization of Cisco services and solutions
- Own task and project implementation for assigned customer engagements
- Implement new techniques and methodologies in customer delivery and share lessons learned with the broader team
- Build and review project work, including design recommendations, high-level designs, low-level designs, implementation plans, and change management plans
- Build and/or use test environments to resolve sophisticated problems and compatibility issues
- Configure, deploy, and troubleshoot Cisco products and solutions using relevant software skills and tools
- Serve as a focal point for problem resolution across assigned customer engagements
- Design, write, and publish technical documents and train and mentor team members
- Monitor industry trends and emerging market shifts
- Drive cross-functional collaboration across Pre-sales, Product Management, and Engineering
- Lead high-level support, analyze and diagnose complex mobility solutions in multi-vendor environments
- Execute lab trials, report critical findings, and collaborate with stakeholders on software release plans
Requirements
What you’ll need- 12+ years of relevant experience in technical lifecycle service, including Planning, Design, Implementation, and Optimization of Mobile Wireless Solutions for Service Providers
- Experience with end-to-end mobility architectures, including 4G/5G mobile packet core (LTE & 5GC) and virtualized applications (VNFs/CNFs)
- Proficiency with packet core nodes including S-GW, P-GW, MME, GGSN, SGSN, ePDG, VoWiFi, CUPS, and 5G NSA architecture
- Understanding or experience with 5G Core (SMF/UPF/AMF/PCF) and call flows
- Experience with cloud and virtualization technologies including Docker, Kubernetes, Amazon Web Services, OpenShift, and Cisco VIM
- Strong understanding of 3GPP standards and 4G/5G mobility architecture and call flows
- Technical writing experience producing high-level and low-level designs, drawings, tests, MOPs, and implementation plans
- Excellent communication skills and experience working directly with customers
- Ability to collaborate effectively with distributed teams across cultures and geographies
- Preferred proficiency in Cisco UCS stack deployment
- Preferred R&S understanding with Cisco networking certification such as CCNP
- Automation experience leveraging AI for workflow automation
- Ability to lead high-level support and diagnose complex mobility solutions in multi-vendor environments
- Experience executing lab trials, reporting critical findings, and collaborating on software release plans
- Understanding of Cisco Business Critical Services and lifecycle services
- Must be willing to work a swing shift supporting customers across the Americas region
- Preferred: ability to influence and work in a highly cross-functional matrix environment
- Preferred hands-on experience with 5G Packet Core call flows and load testing
- Preferred proficiency in Cisco products including SORA, SLM, ASR55K, StarOS, VPC-DI, Ultra-M, CVIM, CNDP, CPS, UCS, Nexus, and Catalyst
- Preferred networking certifications including CCIE/CCNP, DevNet, CKA, RHOSP, RHOCP, and certifications in AI/ML/Agents/MCP/DevOps
- Preferred experience in Cisco delivery for software risk analysis, security vulnerability analysis, network health check reports, internal databases, and reviews
Benefits
Comp & perks- Hybrid work arrangement
- Opportunities to grow and build at Cisco
- Training and mentoring opportunities
- Global collaboration with teams across cultures and geographies