Customer Delivery Technical Leader

Cisco

. Execute adoption and optimization activities in long-term customer engagements .

Posted 10/14/2026full-timeRemote • CanadaSenior💰 $126,000 - $159,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Splunk IT Ops and Observability solutions, providing technical mentorship and optimizing customer engagements. Strong analytical skills and experience in big-data analytics, along with the ability to manage strategic accounts and advocate for customer needs.

Highest-signal resume keywords

Splunk Core AdministrationBig-Data AnalyticsBash ScriptingJava ProgrammingPython Programming

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Splunk ES AdministrationStatistical ModelingAnalytical ToolsDatabase Management.NET Programming

Soft Skills

Outstanding Communication SkillsActive Listening SkillsCustomer-Facing SkillsNegotiation SkillsConflict Resolution

Industry Keywords

Enterprise ArchitectureIT Systems ManagementApplication DevelopmentInfrastructure ManagementCustomer Success

Tech Stack

Tools & technologies

JavaPythonSplunk.NET

About the role

Key responsibilities & impact

Execute adoption and optimization activities in long-term customer engagements
Maintain regular meeting cadence and documentation
Represent valuable outcomes from customer work
Lead adoption, optimization and integration of Splunk IT Ops and Observability solutions into customer business architecture
Provide technical mentorship on enterprise architecture, configuration and optimization in sophisticated environments
Advocate for customer initiatives and needs across the internal Splunk ecosystem
Serve as dedicated point of contact for adoption, optimization, customer success and technical escalations
Engage continually and share information with Splunk’s diverse account team
Resolve complex customer problems

Requirements

What you’ll need

3+ years of experience in technical consulting or big-data analytics
3+ years of demonstrable experience administering and using Splunk Core and/or ES
Demonstrable understanding of common enterprise applications
Statistical and analytical modeling is a plus
Solid understanding of bash scripting, Java, Python, .NET, databases and analytical tools
Meaningful software industry experience in IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics
Ability to act as the trusted advisor and product specialist for assigned customers
Ability to manage strategic accounts requiring partnership, negotiation and conflict resolution
Outstanding written and oral communication skills
Active listening skills
Strong customer-facing skills

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles may be available
Performance-based incentive pay for employees on sales plans