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Cisco

Customer Experience, Customer Success Specialist

Cisco

. Partner with customers to ensure seamless software adoption, rapid value realization, and sustainable business growth .

Posted 9/24/2026full-timeBerlin • GermanySeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical consulting and customer engagement within the Data Center domain, leveraging advanced networking knowledge and automation practices to drive successful software adoption and business growth. Capable of orchestrating complex adoption strategies and collaborating across teams to enhance customer success.

Highest-signal resume keywords
Technical Consulting ExperienceData Center Network DesignAutomation PracticesExpert-Level CertificationsCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data Center InfrastructureNetworking ProtocolsData Center TechnologiesInfrastructure as CodeCI/CD PipelinesVirtualization PlatformsContainer PlatformsStorage ProtocolsData Center SecurityTelemetry Integration
Soft Skills
CollaborationMentoringCommunicationCustomer Success FocusStrategic Planning
Tools & Technologies
Open-Source Monitoring ToolsManagement and Visibility ToolsPublic Cloud ProvidersAPI IntegrationHigh-Performance Ethernet Fabrics
Certifications & Qualifications
CCNPCCIECCDE
Industry Keywords
Data CenterRouting and SwitchingAI WorkloadsZero-Touch ProvisioningBGPQoSLossless EthernetService Provider

Tech Stack

Tools & technologies
CloudSwitching

About the role

Key responsibilities & impact
  • Partner with customers to ensure seamless software adoption, rapid value realization, and sustainable business growth
  • Use AI-driven insights and technical understanding of customer environments to tailor adoption strategies
  • Orchestrate Technical Adoption Plans aligned with customer goals and technology investments
  • Lead complex adoption strategies across enterprise customer segments
  • Coordinate Technical Adoption Plan execution across cross-functional teams, account strategies, renewal motions, and business expansion goals
  • Facilitate executive briefings, architecture-specific workshops, and scaled 1:many Insight Series
  • Integrate advanced telemetry and AI models to create multi-domain validation labs and resolve complex blockers
  • Translate field signals into product improvements with Product Engineering
  • Partner with Sales, CXMs, and CSMs to elevate customer success
  • Collaborate across regional and global teams, mentor technical talent, and help shape the CSS community

Requirements

What you’ll need
  • Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, Electrical Engineering or related field, or industry equivalent such as CCNP in Data Center, Service Provider or Routing & Switching
  • Equivalent experience will also be considered
  • Minimum 8 years of experience in technical consulting or direct customer interfacing/engagement with deep understanding of industry-standard methodologies related to the Data Center domain
  • Practical experience configuring, supporting, and troubleshooting data center networks
  • Experience with data center network design and deployment
  • Deep hands-on expertise in modern data center infrastructure
  • Knowledge of core networking protocols such as BGP, QoS, and switching
  • Practical experience with data center technologies including compute and storage resources, virtualization and container platforms, or data center overlay technologies
  • Experience with automation practices such as Infrastructure as Code and CI/CD pipelines
  • Experience across data center operational domains, management and visibility tools, open-source monitoring, storage protocols and technologies, and data center security and segmentation practices
  • Understanding and experience with public cloud providers and integration with on-premises infrastructure
  • Expert-level certifications such as CCIE in Data Center/Routing and Switching or CCDE and industry equivalents are preferred
  • Understanding of high-performance, lossless Ethernet fabrics for AI workloads, including RoCEv2 and/or InfiniBand
  • Practical grasp of automation practices such as Zero-Touch Provisioning via API integration

Benefits

Comp & perks
  • 10–25% travel opportunity/requirement
  • Hybrid work arrangement
  • Professional growth and development opportunities
  • Mentoring and collaboration across regional and global teams