Customer Experience Manager

Cisco

. Lead creation and execution of end-to-end plans across 2–3 accounts .

Posted 11/11/2026full-timeFeltham • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep technical expertise in Cisco's networking and software portfolio while effectively managing account financials and driving customer engagement strategies. Leverages AI-driven insights and automation to optimize processes and enhance service performance.

Highest-signal resume keywords

Cisco Networking ExpertiseAI-Driven InsightsAccount Financial ManagementCustomer Engagement LeadershipCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Financial ManagementTechnical Expertise in Cisco PortfolioAI-Driven AutomationProcess ImprovementRisk Identification and Mitigation

Soft Skills

Advising Senior StakeholdersCollaboration During EscalationsStrategic Decision Making

Certifications & Qualifications

Bachelor's DegreeMaster's DegreePhDAssociate-Level Certification (CCNA)

Industry Keywords

Customer Experience (CX)Service RevenueLifecycle MilestonesBusiness IntelligenceOptimization Opportunities

About the role

Key responsibilities & impact

Lead creation and execution of end-to-end plans across 2–3 accounts
Integrate adoption plans into a unified portfolio view to drive measurable value and retention
Coordinate CX, delivery, and partner resources against lifecycle milestones
Manage account financials, including services revenue and margins
Make strategic investment decisions using business intelligence
Oversee service performance, identify risks, and recommend mitigation actions
Enable adoption through technical expertise in Cisco’s networking and software portfolio
Apply AI-driven insights and automation to analyze environments and identify optimization opportunities
Improve processes, log technical friction, and manage adoption blockers
Advise senior IT and business stakeholders on success strategies and ROI
Align with sales teams on growth opportunities
Represent the customer voice within Cisco for high-priority issues
Lead customer engagements and collaborate across internal teams during escalations

Requirements

What you’ll need

Bachelor’s degree with 12+ years of related experience, Master’s with 8+ years, or PhD with 5+ years (or equivalent relevant work experience)
Associate-level certification (e.g., CCNA) or equivalent
Proficiency with relevant industry trend certifications
Deep technical expertise in Cisco’s networking and software portfolio
Experience with AI-driven insights and automation
Ability to manage account financials, services revenue, and margins
Ability to coordinate CX, delivery, and partner resources
Ability to advise senior IT and business stakeholders
Ability to collaborate across internal teams during high-visibility escalations

Benefits

Comp & perks

Hybrid work arrangement
Opportunities to grow and build at Cisco
Collaboration with a worldwide network of experts