Customer Experience Specialist, Customer Success

Cisco

. Ensure the technical health of customers .

Posted 10/7/2026full-timeUnited StatesSeniorLead💰 $153,300 - $207,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and customer relationship management, with a strong focus on Splunk Cloud and Enterprise deployments. Capable of providing mentorship, executing technical adoption planning, and optimizing cloud services for public sector customers.

Highest-signal resume keywords

Splunk Cloud DeploymentTechnical Support ExperienceCustomer Relationship ManagementSplunk Architect CertificationActive Government Security Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystems AdministrationAccount ManagementIT OperationsTechnical InfrastructureSplunk Core PlatformSplunk Enterprise SecurityCloud OptimizationTechnical Health PlanningSoftware Development Processes

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationTeam CollaborationIndependent Work

Tools & Technologies

SplunkAWSGoogle CloudAzure

Certifications & Qualifications

Splunk Architect Certification

Industry Keywords

Public SectorTechnical Adoption PlanningCustomer QBRsEnvironment PerformanceUpgrade Readiness

Tech Stack

Tools & technologies

AWSAzureCloudSplunkTypeScript

About the role

Key responsibilities & impact

Ensure the technical health of customers
Provide mentorship on standard methodologies for Splunk Cloud and Enterprise deployments
Offer product support and advisory services during customers’ adoption journeys
Handle critical customer issues
Develop and orchestrate technical adoption planning (TAP) execution
Create and drive TAPs aligned with customer goals and broader account strategies
Act as a point of contact for technical health issues and partner with escalation management for Public Sector customers
Oversee TAP execution and integration across multiple teams
Provide technical health planning and recommendations
Recommend environment upgrades, add-ons, upgrade readiness, new feature awareness, and maintenance windows
Analyze customer issues, interactions, and product usage to recommend education and additional services
Engage internal teams for service delivery
Assess cloud overages and leverage services for workload optimization
Participate virtually in customer QBRs to review service levels, usage metrics, and environment performance

Requirements

What you’ll need

8 years of experience in technical support, professional services, systems administration/engineering or related experience
Experience building customer relationships and handling commercial accounts
Experience with customer issues, account/project management, IT Operations, and technical infrastructure
Familiarity with Splunk-related products
Strong verbal and written communication skills, including communicating technical concepts to non-technical audiences from individual contributors to senior leaders
Ability to work independently and as part of a team
Occasional travel may be required
Splunk Architect Certification achieved within 6 months of start
BA/BS technical degree preferred
Knowledge of software development processes and technical environments preferred
Solid understanding of Splunk Core Platform preferred
Active government security clearance, such as Secret, Top Secret, or TS/SCI, preferred
Solid understanding of Splunk Core Platform and Splunk Enterprise Security preferred
Other industry certifications from AWS, Google, and Azure preferred

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco’s policies