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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer adoption strategies and success planning, with a strong understanding of Cisco Meraki products and the ability to engage stakeholders effectively. Capable of setting success metrics and advocating for customer needs while collaborating across teams to deliver comprehensive solutions.
Highest-signal resume keywords
Customer Success Adoption MotionCisco Meraki ProductsStakeholder EngagementSuccess Metrics DevelopmentBusiness Intelligence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Adoption StrategiesTechnical Adoption PlansBusiness IntelligenceAnalyticsSuccess Metrics
Soft Skills
Building TrustCollaborationCommunication
Tools & Technologies
Cisco CX ServicesMeraki Portfolio
Certifications & Qualifications
CCNP
Industry Keywords
Customer EnablementEnd-User ExperienceCustomer EngagementPortfolio Management
About the role
Key responsibilities & impact- Drive customer adoption across the Meraki platform and improve end-user experience
- Build and execute concurrent high-touch customer adoption strategies
- Set tangible metrics to track progress and demonstrate value across a moderately sized portfolio
- Apply the Customer Success Adoption Motion, customer use cases, and Cisco CX services portfolio for customers and partners
- Identify, engage, and build rapport with customers' primary stakeholders
- Collaborate across internal teams to deliver aligned, end-to-end solutions
- Focus on success planning and customer enablement
- Understand the CSS role scope and proactively deflect out-of-scope activities
Requirements
What you’ll need- Bachelor's degree plus 7 years of related experience, or Master's degree plus 4 years of related experience, or PhD plus 1 year of related experience, or equivalent relevant work experience
- Professional level (e.g., CCNP) or equivalent relevant certification expected
- Business Intelligence/analytics experience is a plus
- Understanding of Cisco Meraki products, key features, updates, primary use cases, and simple technical concepts
- Ability to understand customer businesses and industries and execute technical adoption plans
- Demonstrated ability to build trust with customers and partners and engage primary stakeholders
- Capability to set basic success metrics for adoption strategies and understand Meraki Portfolio and CX Services Spend & ARR
- Ability to clearly and concisely convey technical concepts and advocate for customer needs within Cisco
Benefits
Comp & perks- Affirmative Action and Equal Opportunity Employer
- Diverse and inclusive workplace
- Opportunities to grow and build on a global scale