Customer & Partner Advisory Boards Lead

Cisco

. Define, develop, and manage a global CX Customer Advisory Board program .

Posted 10/23/2026full-timeRemote • United StatesSenior💰 $174,600 - $235,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer and partner advisory programs, leveraging customer insights to inform product roadmaps and strategic decisions. Proven ability to lead cross-functional projects and collaborate effectively with executive leadership to drive measurable impact.

Highest-signal resume keywords

Customer Advisory ProgramsCross-Functional CollaborationStrategic ThinkingData-Driven InsightsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementCustomer EngagementFeedback Loop OrchestrationData AnalysisProduct Roadmap Development

Soft Skills

Communication SkillsTrusted AdvisorAdaptabilityCollaborationStrategic Prioritization

Tools & Technologies

Cisco CommunitiesAsk Cisco IQ

Industry Keywords

Customer ExperienceEnterprise-Wide ImpactMatrixed OrganizationOperational Complexity

About the role

Key responsibilities & impact

Define, develop, and manage a global CX Customer Advisory Board program
Manage and nurture a community of customers as trusted advisors
Define and champion a CX Partner Advisory Board across geographies
Engage with and nurture practitioner programs such as Cisco Communities and Ask Cisco IQ
Drive engagement from CX Product Management and Marketing into practitioner communities
Orchestrate high-value feedback loops to transform customer insights into actionable, data-driven intelligence
Strengthen understanding of customer needs across CX Product Management
Synthesize customer and partner feedback to guide executive decisions and planning
Use insights to shape future product roadmaps, validate positioning and messaging, and guide investment decisions

Requirements

What you’ll need

Bachelor’s degree + 12 years of related experience, OR Master’s degree + 8 years of related experience
Experience leading portfolios of strategic programs with enterprise-wide impact, ideally within a large, matrixed organization
Experience building and implementing customer and/or partner advisory programs
Ability to manage end-to-end lifecycles for complex, cross-functional projects
Excellent cross-functional collaboration and ability to serve as a trusted advisor to executive leadership
Strong communication skills and ability to drive measurable impact through customer-led initiatives
Strategic thinking that prioritizes customer points of view and uses data/AI to synthesize insights
Ability to thrive in a fast-paced environment and adapt to shifting priorities with operational complexity

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Potential Cisco restricted stock unit grants
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco’s policies