Customer Program Manager

Cisco

. Lead and manage the full lifecycle of customer-facing projects and programs across Cisco technologies .

Posted 11/10/2026full-timeHong Kong • Hong KongSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer-facing projects across Cisco technologies, with a strong focus on financial health, stakeholder alignment, and technical oversight. Proven ability to lead cross-functional teams, implement complex project plans, and drive continuous improvement initiatives.

Highest-signal resume keywords

Project Management Professional (PMP)Cisco Certified Network Associate (CCNA)Agile MethodologiesFinancial Tracking and ReportingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Lifecycle ManagementScope ManagementBudget ManagementRisk MitigationTechnical OversightDelivery Performance MonitoringContract Change ManagementAutomation Opportunities IdentificationContinuous Improvement InitiativesTechnical Delivery Standards

Soft Skills

LeadershipMentorshipInfluencing Business DecisionsCustomer Relationship ManagementCommunication

Tools & Technologies

Cisco Operational ProcessesGovernance ToolsForecasting SystemsFinancial Tracking Tools

Certifications & Qualifications

Project Management Professional (PMP)Certified Project Management Associate (CPMAI)CCST NetworkingCCST Security

Industry Keywords

Cisco TechnologiesCustomer Experience ManagementEngineering DomainsProduct CapabilitiesIntegration PointsPMI StandardsCisco LiveIETF Forums

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead and manage the full lifecycle of customer-facing projects and programs across Cisco technologies
Manage scope, schedule, budget, quality, profitability, and customer satisfaction
Provide regular updates to Service Delivery Managers and Customer Experience Managers
Lead cross-functional collaboration across Cisco, partners, and customers
Drive alignment with customer stakeholders and provide technical oversight
Plan, design, and implement complex project plans and delivery timelines
Oversee execution across workstreams, monitor delivery health, and activate early interventions
Anticipate and mitigate cross-functional risks through scenario planning, resource reallocation, and stakeholder alignment
Monitor delivery performance and financial health, including revenue, cost, and margin
Coordinate partners and oversee contract change management, SOWs, and T&Cs
Present program status and decision areas to executives
Act as a trusted advisor to high-value leaders and influence business decisions
Expand customer relationships and opportunities through tailored solutions
Partner with engineering and AI teams to identify automation and transformation opportunities
Lead continuous improvement initiatives, lessons learned, retrospectives, and knowledge sharing
Coach project teams on technical delivery standards
Provide leadership and mentorship to project/program managers
Contribute thought leadership through industry events such as Cisco Live and IETF forums

Requirements

What you’ll need

Bachelor's degree plus 8 years of related experience, or Master's degree plus 6 years of related experience, or PhD plus 3 years of related experience, or equivalent relevant work experience
PMP and CPMAI expected
Additional professional certifications preferred
Technical certification preferred, such as CCST Networking, CCST Security, or CCNA
In-depth knowledge of multiple engineering/technical domains
Deep understanding of product capabilities, limitations, and integration points
Experience with PMI and Agile methodologies
Ability to use Cisco operational processes, systems, and tools for governance, forecasting, financial tracking, and reporting

Benefits

Comp & perks

No specific benefits, perks, or compensation extras stated