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Cisco

Customer Program Manager

Cisco

. Lead the end-to-end lifecycle of large-scale strategic customer-facing programs from initiation through planning, execution, and closure .

Posted 11/12/2026full-timeRio de Janeiro • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading large-scale customer-facing programs, ensuring alignment with business outcomes through effective governance, financial management, and stakeholder communication. Proficient in applying PMI, Agile methodologies, and AI-enabled tools to enhance program delivery and operational efficiency.

Highest-signal resume keywords
Program ManagementFinancial TrackingStakeholder CommunicationAgile MethodologiesPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Program Financial ManagementContract ManagementRisk ManagementForecastingCost TrackingRevenue RecognitionSOW CoordinationGovernance PracticesAI-Enabled ToolsPredictive Analytics
Soft Skills
Relationship BuildingMentoringExecutive PresenceCommunicationProblem Solving
Tools & Technologies
Cisco Delivery PracticesAutomation ToolsProject Management SoftwareCollaboration TechnologiesCloud Architectures
Certifications & Qualifications
PMPCSMKMPSAFeCisco Certifications
Industry Keywords
Service Provider TechnologyCybersecurityNetworkingCloudCollaboration

Tech Stack

Tools & technologies
CloudCyber SecurityPMP

About the role

Key responsibilities & impact
  • Lead the end-to-end lifecycle of large-scale strategic customer-facing programs from initiation through planning, execution, and closure
  • Deliver against contracted outcomes and agreed scope, schedule, budget, quality, and customer satisfaction
  • Establish program governance, success measures, reporting, and communication routines
  • Provide regular updates to Service Delivery Managers, Customer Experience Managers, customer stakeholders, and executives
  • Coordinate delivery across workstreams, Cisco teams, partners, and customer organizations
  • Anticipate interdependencies and risks, run critical paths, resolve issues, and course-correct
  • Build relationships with customer IT and executive stakeholders
  • Present program status, risks, trade-offs, and decisions, connecting delivery plans to business outcomes
  • Manage program financial health, including budget preparation, forecasting, revenue and cost tracking, margin performance, invoicing, and payment tracking
  • Coordinate partner engagement, including bid inputs, statements of work, terms and conditions, deliverables, invoice tracking, and contract compliance
  • Coordinate contract change requests with customers and Sales
  • Apply PMI, Agile, Cisco delivery practices, AI, and automation tools to improve planning, reporting, risk detection, financial tracking, and closeout
  • Lead lessons learned, retrospectives, and knowledge sharing
  • Promote reusable practices, coach project teams, and identify opportunities to improve customer and operational outcomes
  • Provide program and technical delivery oversight across relevant technology areas

Requirements

What you’ll need
  • Bachelor’s degree in Business, Computer Science, Engineering, or a related field, or equivalent practical enterprise IT experience
  • 8+ years of related experience with a bachelor’s degree and 6+ years with a master’s degree
  • Relevant experience in customer-facing project or program delivery in a Service Provider technology environment
  • PMP, CSM, KMP, or SAFe certification
  • Experience with program or project financials, including forecasting, cost tracking, revenue recognition, and margin management
  • Experience coordinating SOWs, contract changes, partner delivery, and governance under PMI, Agile, or comparable delivery practices
  • Experience leading complex, cross-functional customer engagements and communicating with senior stakeholders
  • Preferred: Cisco certifications such as CCNA, CCST Networking, or CCST Security, or equivalent networking, cloud, cybersecurity, or collaboration credentials
  • Preferred: Experience in Service Provider networking, cloud architectures, cybersecurity, collaboration technologies, or other service provider technology domains
  • Preferred: Experience applying AI-enabled tools, predictive analytics, or automation to improve program planning, reporting, financial tracking, or risk management
  • Preferred: Executive presence and experience influencing senior IT and business stakeholders
  • Preferred: Strong mentoring capabilities to coach project teams on delivery standards and drive operational best practices

Benefits

Comp & perks
  • Opportunities to grow and build within Cisco’s worldwide network
  • Collaboration with global teams and experts
  • Exposure to Cisco’s networking, cloud, security, AI infrastructure, and collaboration technologies
  • Coaching and knowledge-sharing opportunities
  • Access to AI and automation tools where available