Customer Project Manager

Cisco

. Lead the full lifecycle of customer-facing projects and programs across Cisco technologies, from initiation through planning, execution, and closure .

Posted 9/18/2026full-timeDubai • United Arab EmiratesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer-facing projects and programs, utilizing PMI and Agile methodologies, while ensuring financial governance and alignment with customer business goals. Proficient in managing cross-functional teams and optimizing delivery through AI and automation tools.

Highest-signal resume keywords

Project Management Professional (PMP)Agile MethodologiesProject Financial ManagementCustomer-Facing IT ProjectsEnterprise Networking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Lifecycle ManagementBudget ExecutionRevenue ForecastingSOW CreationVendor ComplianceRisk ManagementChange ManagementDelivery OptimizationCloud ArchitectureSecurity Architecture

Soft Skills

MentoringCollaborationCommunicationProblem-SolvingCustomer Satisfaction Focus

Tools & Technologies

AI ToolsAutomation ToolsReporting ToolsCisco TechnologiesCross-Functional Workstream Management

Certifications & Qualifications

PMPCPMAICCST NetworkingCCST SecurityCCNA

Industry Keywords

Customer Experience ManagementOperational GovernanceMiddle East & Africa (MEA)Cloud ComputingEnterprise Networking

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Lead the full lifecycle of customer-facing projects and programs across Cisco technologies, from initiation through planning, execution, and closure
Deliver projects on scope, schedule, budget, quality, and customer satisfaction while aligning with customer business goals
Partner with Service Delivery Managers, Customer Experience Managers, and Sales teams
Lead solution discussions and translate customer priorities into executable plans
Manage cross-functional workstreams, resources, risks, and change management
Drive operational and financial governance, including budget execution, revenue forecasting, cost tracking, SOW creation, and vendor compliance
Apply PMI and Agile frameworks alongside AI and automation tools
Optimize reporting, predict delivery risks, and champion continuous improvement

Requirements

What you’ll need

Bachelor’s degree with 7+ years of related customer project or program management experience (or equivalent relevant practical experience)
PMP and/or CPMAI certification encouraged (or recognized industry equivalent)
Track record delivering complex, customer-facing IT, cloud, or enterprise networking projects and programs
Demonstrated experience in project financial management, including budget execution, revenue forecasting, SOW creation, and vendor governance
Experience applying PMI and Agile methodologies while using AI and automation tools for delivery optimization
Local and regional market delivery experience across MEA (Middle East & Africa), working effectively in both local market and multinational corporate environments
Technical certifications such as CCST Networking, CCST Security, CCNA, or cloud equivalent
Working understanding of enterprise networking, security, and cloud architectures
Demonstrated experience mentoring peers

Benefits

Comp & perks

Opportunities to grow and build
Worldwide network of experts and collaborators
Collaborative, empathetic team environment