Customer Project Manager

Cisco

. Act as a strategic partner to executive leadership and key customer stakeholders .

Posted 9/29/2026full-timeRemote • MalaysiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Project Management within the IT industry, leveraging AI-driven insights and advanced methodologies to optimize program delivery and financial health. Proficient in managing complex, global projects while leading cross-functional teams and influencing stakeholders.

Highest-signal resume keywords

Project Management ExperienceAI-Driven InsightsFinancial ManagementMicrosoft Project Plan (MPP)Professional PM Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAI-Assisted Project ManagementAgile/Scrum MethodologiesFinancial ForecastingMargin OptimizationTechnical Knowledge (CCNA or Higher)Prompt EngineeringInfrastructure ManagementData Centre ManagementNetworking

Soft Skills

Strategic PartnershipInfluencing StakeholdersCross-Functional Team LeadershipAdaptabilityCommunication

Tools & Technologies

Microsoft ExcelJIRAConfluenceDigitized Delivery PlatformAI Assistants

Certifications & Qualifications

PMPPgMPPRINCE2ITILSCRUM

Industry Keywords

IT InfrastructureMigrationsSecurityCollaborationGlobal Projects

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Act as a strategic partner to executive leadership and key customer stakeholders
Translate complex technical delivery into compelling business value propositions
Institutionalize next-generation project management methodologies under Cisco's PMO framework
Drive predictive delivery using AI-driven insights to proactively manage project lifecycles and mitigate risks
Maintain accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic resource allocation
Present service business value to customers
Oversee complex, high-stakes projects and programs across multiple accounts
Manage large and complex infrastructure projects
Lead large-scale, cross-functional teams to resolve systemic delivery issues
Develop and present proposals and final agreements
Use AI assistants and prompt engineering to automate project management tasks, including meeting intelligence, action tracking, and status reporting
Use the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively
Influence customers in assessing, planning, and managing related projects

Requirements

What you’ll need

Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent)
Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 9–15 years
Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations
Proficiency in Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent; preference given to PMP/PgMP certified professionals
Proficiency in spoken Mandarin is required
Willingness to travel locally and internationally as required by project scope
Adaptability to diverse time zone requirements
Advanced degree preferred, e.g. MBA, MCA, or M.Tech
Domain expertise in IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration
Hands-on experience with Agile/Scrum project methodologies
Basic technical knowledge equivalent to CCNA or higher
Familiarity with AI-assisted project management tools and prompt engineering techniques
Experience in program-level financial management, including revenue forecasting, margin optimization, and strategic resource planning
Track record of leading large-scale, cross-functional teams across multiple geographies and business units

Benefits

Comp & perks

Opportunities to grow and build are limitless
Collaboration with a worldwide network of doers and experts
Work on meaningful solutions with global-scale impact