Customer Success Specialist

Cisco

. Ensure software adoption and value realization that support service renewals and business growth .

Posted 10/8/2026full-timeFulton • Maryland • United StatesSeniorLead💰 $153,300 - $207,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cisco Networking, Technical Adoption Plans (TAPs), and AI-driven insights to enhance customer engagement and drive business growth. Proven ability to lead complex enterprise deployments and collaborate across teams to deliver tailored solutions that align with customer objectives.

Highest-signal resume keywords

Cisco Networking ExpertiseTechnical Adoption Plans (TAPs)Cisco Certified Internetwork Expert (CCIE)Security and Enterprise NetworkingAI Analytics for Planning and Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cisco NetworkingTechnical Adoption Plans (TAPs)AI AnalyticsEnterprise DeploymentsData Center SolutionsSecurity SolutionsCloud SolutionsFull Scope Observability (FSO)Problem-SolvingAnalytical Skills

Soft Skills

Customer EngagementPresentation SkillsLeadershipCollaborationVision Articulation

Tools & Technologies

Cisco TechnologyAI-Driven InsightsNetwork InfrastructuresData SolutionsSecurity SolutionsMobility SolutionsCloud Solutions

Certifications & Qualifications

Cisco Certified Internetwork Expert (CCIE)Cisco Certified Networking Professional (CCNP)DOD Security Clearance (TS/SCI Full Scope)

Industry Keywords

Technical AdoptionEnterprise NetworkingCustomer SegmentsStrategic DeploymentVeterans and Military Service Members

Tech Stack

Tools & technologies

CloudTypeScript

About the role

Key responsibilities & impact

Ensure software adoption and value realization that support service renewals and business growth
Leverage AI-driven insights and customer-environment knowledge to tailor adoption strategies
Deliver proactive Technical Adoption Plans (TAPs) to customers
Act as a trusted advisor and technical expert helping customers understand networks, reduce risks, and use Cisco technology
Drive technical and complex adoption strategies across large strategic customer segments
Manage high-complexity enterprise deployments using AI analytics for planning and execution
Lead executive briefings, architecture-specific workshops, and cross-functional onboarding programs
Advise senior customer leaders on aligning Cisco technologies with long-term business outcomes
Oversee TAP execution and integration across multiple teams and broader account strategies
Engage customers on technical expertise and its application within their architectures
Collaborate with Cisco Engineering to advocate for customer innovation
Share upcoming Cisco technology with customers
Lead or guide Cisco, customer, and partner teams in resolving sophisticated network problems
Work on network infrastructures and deliver data, security, mobility, and cloud solutions
Collaborate on projects impacting Veterans and military service members

Requirements

What you’ll need

Must possess a current US Government DOD Security clearance at a TS/SCI Full Scope level
Must be a U.S. Person and perform work on U.S. soil
8 years of relevant experience in Cisco networking
Emphasis on Security and Enterprise Networking; Data Center, Full Scope Observability (FSO), and AI are a plus
Cisco Certified Internetwork Expert (CCIE), Cisco Certified Networking Professional (CCNP), or equivalent skills in Security or Enterprise Networking
Comfortable speaking in front of customers, live and via video, presenting Cisco solutions with confidence
Experience delivering Cisco standard methodologies within customer infrastructure
Ability to lead or guide Cisco, Customer, and Partner teams in analyzing and resolving sophisticated network problems
Ability to develop and orchestrate Technical Adoption Plans (TAPs) aligned with customer business objectives
Strong analytical and problem-solving skills
Ability to lead strategic, technical, and complex adoption strategies across large strategic customer segments
Ability to lead complex enterprise deployments where AI analytics inform planning and execution
Ability to lead customized technical enablement initiatives
Capacity to articulate a vision that inspires adoption and change

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, vesting following continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per full calendar year for non-exempt employees
Exempt employees participate in Cisco’s flexible vacation time off program with no defined limit, subject to availability and business limitations
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward annually
Additional paid time away for critical or emergency family issues
Optional 10 paid days per full calendar year to volunteer
Annual bonuses for non-sales roles, subject to Cisco’s policies
Performance-based incentive pay for employees on sales plans