Customer Success Specialist

Cisco

. Partner with enterprise customers to align security strategies with business priorities and desired outcomes .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,200 - $190,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in aligning security strategies with business priorities, driving adoption of Cisco Secure Firewall capabilities, and leading technical adoption plans through analytics and AI-driven insights. Proven ability to mentor team members and enhance customer success initiatives within enterprise security environments.

Highest-signal resume keywords

Cisco Secure Firewall ExpertiseSecurity Architecture KnowledgeCustomer Success ExperienceIndustry-Recognized CertificationCloud Security Technologies Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Firewall ManagementVPNsIPS/IDSThreat Prevention TechnologiesTechnical Adoption PlansTelemetryAnalyticsAI-Driven InsightsDeployment ReadinessStandard-Process Documentation

Soft Skills

Communication SkillsCollaboration SkillsPartner Engagement SkillsInfluencing SkillsMentoring Skills

Certifications & Qualifications

CCIE SecurityCCNP SecurityCISSP

Industry Keywords

Enterprise SecurityCustomer-Facing Technical RolesTechnical Enablement ProgramsOnboarding SessionsBusiness ReviewsAdoption ProgramsHybrid Network Architectures

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Partner with enterprise customers to align security strategies with business priorities and desired outcomes
Drive adoption and value realization of Cisco Secure Firewall capabilities, policy management, and threat defense solutions
Identify technical risks, adoption challenges, and opportunities to improve customer environments
Lead customer workshops, onboarding sessions, technical enablement programs, and executive briefings
Develop and lead Technical Adoption Plans using telemetry, analytics, and AI-driven insights
Conduct business reviews covering adoption progress, usage trends, and strategic recommendations
Support deployment readiness through testing, validation labs, and standard-process documentation
Collaborate with Sales, Renewals, Engineering, and Product Management to improve customer experiences
Share customer feedback and field insights to support product and service improvements
Mentor team members and contribute to scalable customer success initiatives and operational excellence

Requirements

What you’ll need

Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years, PhD with 3+ years, or equivalent professional experience
Experience in customer-facing technical roles such as Customer Success, Consulting, Systems Engineering, or Technical Support within enterprise security environments
Hands-on experience designing, deploying, or supporting Cisco Secure Firewall or similar enterprise firewall technologies
Strong knowledge of security architectures, firewall management, VPNs, IPS/IDS, and threat prevention technologies
Industry-recognized certification such as CCIE Security or equivalent technical certification
Certifications such as CCNP Security, CISSP, or equivalent security credentials preferred
Experience supporting large enterprise security environments and adoption programs preferred
Knowledge of cloud security technologies and hybrid network architectures preferred
Good communication, collaboration, and partner engagement skills preferred
Ability to influence technical and business decisions across cross-functional teams preferred

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Potential Cisco restricted stock unit grants
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco’s policies
Performance-based incentive pay for employees on sales plans