Customer Success Specialist

Cisco

. Lead adoption strategy for large, strategic customers with complex enterprise deployments .

Posted 9/22/2026full-timeRemote • North Carolina • United StatesMid-LevelSenior💰 $140,200 - $190,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technical adoption strategies for enterprise customers, utilizing deep networking knowledge and advanced analytics to drive customer success and product improvements. Proficient in facilitating workshops and briefings while effectively communicating complex technical concepts to diverse stakeholders.

Highest-signal resume keywords

Technical Adoption StrategyDeep Networking ExpertiseAdvanced Networking CertificationTelemetry and AI-Driven InsightsFacilitation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Adoption PlansNetworking ExpertiseTelemetryAI-Driven InsightsAnalyticsArchitecture WorkshopsOnboarding SessionsCustomer Feedback IntegrationScalable Enablement ProgramsRisk Identification

Soft Skills

CommunicationCollaborationFacilitationStakeholder EngagementProblem-Solving

Tools & Technologies

Cisco TechnologiesCatalyst CenterCatalyst WANSpacesSDASD-Routing

Certifications & Qualifications

CCNPCCIEAdvanced Networking Certification

Industry Keywords

Customer ExperienceCustomer SuccessEnterprise DeploymentsAdoption ReviewsIndustry Trends

About the role

Key responsibilities & impact

Lead adoption strategy for large, strategic customers with complex enterprise deployments
Create and evolve Technical Adoption Plans (TAPs) aligned with customer goals, renewal priorities, and account strategy
Use telemetry, AI-driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps
Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews
Partner with Customer Experience Managers, Customer Success Managers, Sales, Partners, and other Cisco teams to coordinate adoption efforts
Communicate complex technical concepts, architecture choices, and tradeoffs to executives, technical teams, and cross-functional stakeholders
Bring customer feedback into Cisco product teams and help prioritize high-value improvements
Stay current on Cisco technologies, AI advancements, industry trends, and the competitive landscape

Requirements

What you’ll need

Bachelor's degree with 8+ years of related experience, or Master's degree with 6+ years of related experience, or PhD with 3+ years of related experience, or equivalent relevant work experience
Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD-Routing
Advanced networking certification such as CCNP, CCIE, or equivalent relevant certification expected
Experience using telemetry, analytics, or AI-driven insights to guide adoption planning and execution is especially valued
Strong facilitation skills across executive briefings, customer workshops, and technical reviews
Experience building scalable enablement programs and driving adoption that supports renewals and growth is highly valued
Additional certifications aligned to current industry trends are a plus

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles
Performance-based incentive pay for employees on sales plans