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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on customer-centered and data-driven approaches, leveraging AI tools for product discovery and execution. Proven ability to collaborate across teams and influence stakeholders in a matrixed environment to deliver successful product outcomes.
Highest-signal resume keywords
Product ManagementCustomer DiscoveryAI Tools ExperienceTechnical FluencyStakeholder Influence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Feature DeliveryRequirements DefinitionSuccess MeasurementPost-Launch ImprovementData Analysis
Soft Skills
Strong Communication SkillsTeam Collaboration
Tools & Technologies
AI ToolsProduct AnalyticsExperimentation
Industry Keywords
Contact CenterCCaaSDigital ChannelsOmnichannel Customer ExperienceEnterprise SaaS
About the role
Key responsibilities & impact- Understand customer workflows through work with customers, partners, and field teams
- Use feedback, usage, support trends, and market signals to validate problems and desired outcomes
- Contribute to the roadmap and own prioritization for a defined feature set or workstream
- Translate priorities into requirements, success measures, and delivery plans
- Partner with Engineering, UX, Data, and technical teams to deliver reliable experiences
- Clarify tradeoffs and dependencies, track decisions and risks, and raise blockers with recommendations
- Support launch readiness, positioning, enablement, documentation, and customer communication
- Monitor adoption and quality after launch and recommend improvements based on evidence
- Use AI tools responsibly for product discovery, analysis, prototyping, and execution
- Share practices that strengthen team collaboration and product quality
Requirements
What you’ll need- Bachelor's degree plus 5 years of related experience, or Master's degree plus 3 years of related experience in product management or closely related experience
- Experience delivering a defined feature set or workstream from customer discovery and prioritization through requirements, delivery, launch, and post-launch improvement
- Customer-centered and data-driven approach to defining problems, prioritizing work, and measuring outcomes
- Ability to influence Engineering, UX, Data, Sales, Marketing, Customer Success, and Operations partners in a matrixed environment without direct authority
- Experience using AI tools in product work
- Strong written and verbal communication skills
- Technical fluency in workflows, integrations, APIs, data, dependencies, and engineering tradeoffs
- Preferred: experience in contact center, CCaaS, digital channels, omnichannel customer experience, communications, or enterprise SaaS products
- Preferred: familiarity with product analytics, experimentation, or AI-enabled customer experiences
- Preferred: experience working with enterprise customers, strategic partners, and globally distributed product and engineering teams
Benefits
Comp & perks- Opportunities to grow and build at Cisco
- Collaboration with a worldwide network of experts
- Global-scale work and impact