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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and implementing operational processes and workflows within marketing organizations, with a strong focus on data analysis, campaign execution, and lead management. Proficient in creating clear operational documentation and presentations for stakeholders, ensuring compliance and efficiency in marketing operations.
Highest-signal resume keywords
Marketing OperationsCampaign ExecutionData AnalysisProcess DesignSalesforce (SFDC)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Process DevelopmentWorkflow ImplementationData SupportCampaign AttributionLead ManagementPerformance MeasurementOperational DocumentationProcess GuidelinesTraining Material CreationWorkflow Automation
Soft Skills
Clear CommunicationProblem SolvingIndependent Management
Tools & Technologies
Salesforce (SFDC)Marketing Automation PlatformsAdobe Solutions
Industry Keywords
B2B Marketing OperationsGTM EnablementMQL/SQL LifecyclesMarketing Data Governance
Tech Stack
Tools & technologiesSFDCSQL
About the role
Key responsibilities & impact- Own the operational enablement roadmap for campaign and related go-to-market processes
- Turn process standards, business rules, and platform updates into guidance, training, and repeatable workflows
- Identify and remove bottlenecks across campaign execution, tagging, metadata, and lead management
- Provide day-to-day operational and data support for team leads
- Manage routine workflows and request triage
- Resolve recurring issues and system exceptions
- Analyze marketing and operational data to uncover inefficiencies
- Partner with Marketing Operations leaders and cross-functional teams on recommendations
- Improve campaign velocity, efficiency, lead-flow quality, and process compliance
- Present clear summaries, presentations, and leadership readouts in operational reviews
- Introduce automated templates, validation checklists, and self-service workflows
- Improve operational consistency and data quality and make execution easier for marketers
Requirements
What you’ll need- Bachelor's degree with 7+ years of relevant experience, or Master's degree with 4+ years of relevant experience in Marketing Operations, GTM Enablement, Campaign Operations, Process Design, Marketing Data Support, or a related field
- Experience developing, implementing, and maintaining operational processes, workflows, or enablement programs within a marketing or go-to-market organization
- Experience analyzing marketing or operational datasets to identify trends, evaluate process performance, and develop recommendations
- Experience creating operational documentation, process guidelines, and clear summaries, presentations, or readouts for business and leadership stakeholders
- Experience working with B2B marketing operations, including campaign execution, lead management, and performance measurement
- Working knowledge of MQL/SQL lifecycles and lead handoffs
- Working knowledge of Salesforce (SFDC) or a marketing automation platform
- Ability to explain operational guidelines and business rules clearly to non-technical marketers
- Ability to manage recurring operational work independently
- Preferred: Experience supporting Marketing Operations or GTM enablement within a global B2B technology organization
- Preferred: Familiarity with Adobe solutions, Salesforce (SFDC), and marketing automation platforms
- Preferred: Understanding of campaign attribution and marketing data governance
- Preferred: Experience implementing workflow automation, self-service tools, or AI-enabled solutions
- Preferred: Experience creating training materials for business stakeholders
Benefits
Comp & perks- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, subject to eligibility and continued employment
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation per full calendar year for non-exempt employees
- Flexible vacation time off program with no defined limit for eligible exempt employees
- 80 hours of sick time off provided on hire and each January 1 thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses may be available for non-sales roles
- Candidates in EST and CST will be prioritized
