Operation Solutions Engineer – SLED

Cisco

. Serve as a pre-sales, field, technical, customer-facing engineer for SLED customers across the 14-state geography .

Posted 10/15/2026full-timeUnited StatesSeniorLead💰 $209,100 - $275,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep technical knowledge of Cisco's Route/Switch and Security portfolio, with a proven ability to lead strategic sales cycles and drive innovation in the SLED market. Builds and maintains executive relationships while serving as a trusted advisor to customers and account teams.

Highest-signal resume keywords

Pre-Sales Solutions EngineeringCisco Route/Switch PortfolioCisco Security PortfolioCCNP CertificationCCIE Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AdvisorSales Cycle LeadershipCompetitive TakeoutsInnovation DrivingCustomer Engagement

Soft Skills

Relationship BuildingCollaborationThought Leadership

Tools & Technologies

Cisco SolutionsCisco Experience CenterEFT Opportunities

Certifications & Qualifications

CCNPCCIE

Industry Keywords

State/Local GovernmentEducationHealthcareSLED Market

About the role

Key responsibilities & impact

Serve as a pre-sales, field, technical, customer-facing engineer for SLED customers across the 14-state geography
Spend 50–75% of time with customers and collaborate with Account Teams, Connected Teams, Partners, and Product Teams
Act as a technical trusted advisor to SLED Account Teams and customers
Apply thought leadership and deep technical knowledge across Cisco solutions and architectures
Lead and participate in customer engagements including Tech Days, Connect, Cisco Experience Center Briefings, Executive Discussions, EFT opportunities, Stay Ready, and Cisco Live
Develop executive relationships and champion strategic technical strategies
Participate in advisory boards and tiger teams representing USPS/SLED customer feedback and needs
Create and drive campaigns and initiatives based on business needs and growth
Engage Product Teams through innovation pilots, early field trials, feedback loops, impact measurement, and portfolio growth
Uncover and drive modernization opportunities, competitive takeouts, and franchise wins
Build trusted executive leadership relationships in strategic accounts
Invest in personal development and relevant training
Provide occasional positive impact in challenging Customer Satisfaction situations, without owning escalations or post-sales support

Requirements

What you’ll need

10+ years of industry experience
Significant experience as a pre-sales solutions engineer
Deep knowledge across Cisco’s Route/Switch and Security portfolio and competitive offerings
Proven track record leading strategic multi-architecture sales cycles, competitive takeouts, franchise wins, and driving innovation
Operation/Area support from Senior Leadership (INTERNAL applicants)
CCNP or similar competitive certification
Strong preference for CCIE or equivalent expert-level competitive certification
Market expertise in State/Local Government, Education (K12 and Secondary/Higher Education), and Healthcare
Ability to travel 50–75% of the time

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, vesting following continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco policies
Performance-based incentive pay for employees on sales plans
Professional development including certifications, self-study, soft skills, executive coaching, market trend analysis, competitive training, and other relevant training