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Cisco

Partner Account Executive – AMER Contact Center

Cisco

. Own C-level and Practice Director relationships across specialized and regional partner practices .

Posted 9/30/2026full-timeRemote • United StatesSeniorLead💰 $237,400 - $321,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Contact Center solutions, SaaS partner sales strategy, and business architecture, with a strong focus on cloud migration and AI technologies. Proven ability to build and manage profitable partner practices while influencing C-level executives and collaborating across teams.

Highest-signal resume keywords
Contact Center SolutionsSaaS Partner Sales StrategyCloud Migration EconomicsC-Level Executive InfluenceBusiness Architecture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Contact Center as a Service (CCaaS)Cisco UCCX/UCCE/Webex CCGenesysNICEFive9Amazon ConnectEnterprise AI TechnologiesTCO/ROI ModelingSaaS Recurring Revenue MechanicsPractice Development
Soft Skills
Exceptional CommunicationPresentation SkillsNegotiation Skills
Tools & Technologies
Webex AICisco Commercial EnginesDeal RegistrationICPA RulesEA 3.0PXPVIP/LCI
Industry Keywords
VARsSIsSPsMSPsCustomer Experience

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Own C-level and Practice Director relationships across specialized and regional partner practices
  • Develop and execute joint business plans with annual revenue targets, practice expansion milestones, and delivery capacity goals
  • Deploy global migration playbooks, tiered commercial packaging, and Webex AI sales plays into regional partner practices
  • Execute time-bound acceleration sprints for high-potential regional partners
  • Establish professional services packaging, architect certifications, and initial pilot deployments
  • Architect campaigns to migrate on-premise contact center seats to Webex Contact Center and AI Agent workflows
  • Collaborate with Cisco Renewal Teams and partner renewal desks on expiring contracts and cloud migration motions
  • Align with Regional Collaboration Partner Sales Directors, Partner Account Managers, and Contact Center Specialists on territory mapping and deal escalations
  • Enable partners on SaaS commercial structures, including EA 3.0, LCI, VIP, and Agency/MSP models
  • Channel field intelligence, technical requirements, and roadmap priorities to the Contact Center Business Unit and Technical Enablement teams
  • Serve as executive business architect and sales accelerator for Cisco’s Contact Center and AI partner business across the Americas

Requirements

What you’ll need
  • 8–10+ years of high-performance experience in Contact Center (CCaaS / On-Premise), Customer Experience, or SaaS partner sales strategy and practice development
  • Deep commercial and architectural understanding of Contact Center solutions, including Cisco UCCX/UCCE/Webex CC, Genesys, NICE, Five9, and Amazon Connect
  • Knowledge of emerging Enterprise AI / Virtual Agent technologies
  • Proven track record of building, scaling, and managing profitable practices within VARs, SIs, SPs, and MSPs
  • Exceptional communication, presentation, and negotiation skills
  • Ability to influence C-level partner executives and internal matrixed sales leaders
  • Bachelor’s degree in Business, Computer Science, Engineering, or equivalent practical experience
  • Direct experience working within or managing top-tier Americas partner practices across VARs, SIs, SPs, and MSPs
  • Familiarity with Cisco commercial engines and partner programs, including CCW, Deal Registration / ICPA rules, EA 3.0, PXP, VIP/LCI
  • Strong understanding of cloud migration economics, TCO/ROI modeling, and SaaS recurring revenue mechanics

Benefits

Comp & perks
  • Medical, dental and vision insurance
  • 401(k) plan with a Cisco matching contribution
  • Paid parental leave
  • Short- and long-term disability coverage
  • Basic life insurance
  • Potential grants of Cisco restricted stock units, vesting following continued employment
  • 10 paid holidays per full calendar year
  • 1 floating holiday for non-exempt employees
  • Paid birthday day off
  • Paid year-end holiday shutdown
  • 4 paid personal wellness days
  • 16 days of paid vacation per full calendar year for non-exempt employees
  • Flexible vacation time off program with no defined limit for eligible exempt employees
  • 80 hours of sick time on hire and each January 1st thereafter
  • Up to 80 hours of unused sick time carried forward
  • Additional paid time away for critical or emergency family issues
  • Optional 10 paid volunteer days per full calendar year
  • Performance-based incentive pay for sales employees
  • Cisco careers-site benefits and perks