Partner Excellence Lead – Feedback and Engagement

Cisco

. Own the engagement strategy for all strategic partners by identifying target accounts, aligning Cisco Operations leadership on shared success criteria and metrics, and overseeing end-to-end execution and performance tracking .

Posted 11/4/2026full-timeRemote • North Carolina • United StatesSenior💰 $169,300 - $237,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic partner engagement and program management, with a strong focus on developing and executing business strategies that drive partner maturity and satisfaction. Proven ability to lead cross-functional teams and communicate effectively with senior leadership to influence decision-making.

Highest-signal resume keywords

Strategic Partner EngagementProgram ManagementStakeholder ManagementPresentation BuildingPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Strategy DevelopmentAI PrototypingProject ManagementProduct Roadmap DevelopmentPerformance Tracking

Soft Skills

Exceptional Communication SkillsAgility in Tailoring MessagingMentoring and LeadershipCollaborationStorytelling

Tools & Technologies

Automation ToolsCommerce Applications

Industry Keywords

Tech Channel Partner EcosystemEnterprise Account ManagementCustomer SuccessCross-Functional CollaborationPartner Satisfaction

About the role

Key responsibilities & impact

Own the engagement strategy for all strategic partners by identifying target accounts, aligning Cisco Operations leadership on shared success criteria and metrics, and overseeing end-to-end execution and performance tracking
Lead and mentor strategists and product managers responsible for strategic partner engagements
Drive end-to-end program management for strategic partner engagements, translating high-level vision into actionable product roadmaps and execution strategies
Develop business strategy from inception to delivery by influencing product roadmaps, enabling operations with automation and tools, and driving adoption
Facilitate senior leadership-level Operating and Steering Committee meetings and accelerate key decision-making
Develop strategy decks and communicate vision from strategy to execution
Lead bi-annual Partner Satisfaction and Commerce Application Survey processes
Oversee collation of multi-channel partner feedback and drive improvement themes across Commerce product and operations
Execute co-design initiatives and launch strategic engagements
Collaborate with the Global Partner Sales Strategy Organization to meet shared metrics
Advance partner maturity across the Cisco Partner ecosystem

Requirements

What you’ll need

Bachelors + 10 years of related experience, or Masters + 7 years of related experience, or PhD + 4 years of related experience, or equivalent related work experience
Experience maximising AI to develop and advance prototypes
Consistent track record in advising complex accounts and managing strategic partner relationships at an enterprise level
Experience conducting 1x1 strategic engagements with senior leadership
Outstanding presentation-building and delivery skills, with the agility to tailor messaging for executive leadership audiences
Exceptional written and verbal communication skills
Program management and project management experience
Familiarity and direct experience within the Tech channel partner ecosystem
Prior people leadership experience, managing and developing high-performing product management teams
Experience collaborating with cross-functional centers of excellence to drive organization-wide productization
Consulting, Partner Facing, Customer Facing, or Customer Success Experience
Expertise in developing compelling storytelling for strategy decks and translating vision from strategy to execution
Experience managing stakeholder expectations and facilitating OpCo and SteerCo

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco’s policies