Program Manager

Cisco

. Identify gaps in technical or process knowledge .

Posted 11/5/2026full-timeRemote • North Carolina • United StatesSeniorLead💰 $127,600 - $161,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and technical enablement, with a strong focus on building learning paths and addressing skills gaps. Proven ability to connect business goals with training initiatives and leverage AI to enhance workflows and performance.

Highest-signal resume keywords

Program ManagementTechnical EnablementCross-Functional Project ManagementSkills Gap AnalysisAI Workflow Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSkills Gap IdentificationLearning Path DevelopmentData AnalysisCertification Framework DesignNetworking KnowledgeSecurity KnowledgeSoftware KnowledgeOrganizational Change ManagementTechnical Readiness

Soft Skills

Relationship BuildingInfluencing Without AuthorityClear CommunicationStakeholder ManagementAdaptability

Industry Keywords

Sales TrainingCustomer Experience TrainingGlobal Team CollaborationPerformance MeasurementTraining Impact Assessment

About the role

Key responsibilities & impact

Identify gaps in technical or process knowledge
Build paths and learning plans to close skills gaps
Connect business goals to the skills field teams need to meet targets
Serve as a bridge between Sales and Customer Experience teams
Provide teams with tools and training to improve performance
Assess how AI and new technology will change business needs and adapt programs in real time
Own projects from planning through delivery
Keep stakeholders informed and take responsibility for project results
Map current field needs into clear plans
Build role-based learning paths from basic awareness to real-world technical expertise
Align Sales and Customer Experience training with the customer journey
Reduce duplicate training work
Use data to measure training impact on performance
Identify ways AI can improve workflows

Requirements

What you’ll need

Bachelor’s degree or equivalent with at least 8 years of experience in program management, technical enablement, or learning and development
5+ years of experience running complex, cross-functional projects from start to finish
Track record of identifying skills gaps and building roadmaps to address them
Experience working with Sales or Customer Experience teams in a large, global company
Solid grasp of networking, security, or software
Background in organizational change or technical readiness within a global team preferred
Experience designing certification frameworks for customer-facing roles or using AI to automate workflows and boost productivity preferred
Ability to build strong relationships and influence others without formal authority
Ability to turn complex information into clear, actionable updates for senior leaders

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to continued employment and vesting periods
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco’s policies
Performance-based incentive pay for sales-plan employees
Opportunities to grow and build
Global collaboration with a worldwide network of experts