Renewals Manager

Cisco

. Lead cross-functional renewals of medium complexity across multiple Cisco technologies and service offerings .

Posted 9/28/2026full-timeUnited StatesMid-LevelSenior💰 $101,300 - $166,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading software and services renewals, with a strong focus on customer success and recurring revenue growth. Proficient in contract management processes and skilled in utilizing Salesforce for effective documentation and stakeholder engagement.

Highest-signal resume keywords

Renewals ManagementCustomer SuccessSalesforce (SFDC)Contract ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals ManagementCustomer SuccessSales OperationsAccount ManagementRecurring Revenue ManagementContract Management ProcessesProcess ImprovementOperational EfficiencyData AnalysisSaaS Environment Experience

Soft Skills

Excellent CommunicationStakeholder ManagementLeadershipCross-Functional CollaborationProject Management

Tools & Technologies

Salesforce (SFDC)Webex

Industry Keywords

Cisco TechnologiesEnterprise TechnologyNetworkingSoftware SubscriptionLAER StrategyPublic Sector

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Lead cross-functional renewals of medium complexity across multiple Cisco technologies and service offerings
Drive timely software and services renewals
Identify upsell and premium service opportunities
Partner with customers, sales teams, and internal stakeholders to ensure seamless contract management and renewal readiness
Maintain accurate documentation of renewal activities, opportunities, and customer engagement in Salesforce (SFDC) and Webex collaboration spaces
Apply install base data, adoption insights, and purchasing trends to support customer retention and recurring revenue growth
Contribute to Cisco’s LAER strategy and recurring revenue growth objectives
Support the US Public Sector segment

Requirements

What you’ll need

Bachelor’s degree with 5 years of related experience, Master’s degree with 3 years of related experience, or equivalent relevant work experience
3+ years of experience in renewals, customer success, sales operations, account management, or recurring revenue management
Experience leading software or services renewals within a technology or SaaS-based environment
Working knowledge of CRM tools such as Salesforce (SFDC)
Knowledge of contract management processes
Ability to lead multiple cross-functional projects and customer engagements simultaneously
Strong analytical skills
Experience within enterprise technology, networking, or software subscription environments preferred
Knowledge of Cisco products, services, or recurring revenue business models preferred
Ability to identify process improvements and contribute to operational efficiency initiatives
Excellent communication and stakeholder management skills preferred

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to eligibility and continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire and each January 1st
Up to 80 hours of unused sick time carried forward annually
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco policies
Performance-based incentive pay for employees on sales plans