Renewals Program Manager – Splunk

Cisco

. Lead strategic and operational programs advancing renewals performance .

Posted 10/16/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $135,400 - $215,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex cross-functional programs to drive recurring revenue growth and improve customer retention. Proficient in utilizing data analytics and KPIs to inform strategic decision-making and optimize renewals processes.

Highest-signal resume keywords

5+ Years ExperienceSoftware Renewals ManagementData Analytics and ForecastingCRM Tools ProficiencyPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals Process OptimizationKPI TrackingForecast AccuracyOperational EfficiencyCustomer Retention Strategies

Soft Skills

LeadershipCross-Functional CollaborationStrategic ThinkingProblem-Solving

Tools & Technologies

SalesforceClariCRM Platforms

Certifications & Qualifications

PMPCPMAILean Six Sigma

Industry Keywords

SaaS Subscription ManagementRecurring Revenue ModelsCustomer SuccessSales Operations

Tech Stack

Tools & technologies

PMPSplunk

About the role

Key responsibilities & impact

Lead strategic and operational programs advancing renewals performance
Drive recurring revenue growth and improve customer retention across Splunk and Cisco
Translate business strategy into actionable program roadmaps
Align cross-functional teams around shared priorities, measurable outcomes, and scalable execution
Use data, analytics, and AI-enabled insights to improve forecasting
Identify renewal risks and opportunities
Optimize processes and inform strategic decision-making
Establish program governance, performance metrics, and accountability frameworks
Drive visibility, manage dependencies, and mitigate risks across complex initiatives
Partner with senior leaders and cross-functional stakeholders to streamline renewals operations
Enable process integration and deliver continuous improvements enhancing business performance and customer outcomes

Requirements

What you’ll need

5+ years of related experience
Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models
Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams
Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth
Analytical skills using data, dashboards, and forecasting models
Experience defining and tracking KPIs, including renewal rates, GRR/NRR, forecast accuracy, and operational efficiency
Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models
Experience with CRM, sales operations, and renewals tools such as Salesforce, Clari, or similar platforms
PMP, CPMAI and Lean Six Sigma certifications

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
4 paid personal wellness days
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles
Performance-based incentive pay for employees on sales plans