Renewals Specialist – Public Sector – Splunk

Cisco

. Engage early and frequently with customers and partners alongside the Renewals Manager, typically starting six or more quarters before renewal .

Posted 10/21/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $100,900 - $148,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing renewal processes and strategies, leveraging technical knowledge of software subscription models and customer lifecycle metrics to drive successful outcomes. Proven ability to build relationships with customers and partners while collaborating with internal teams to enhance renewal execution and streamline workflows.

Highest-signal resume keywords

Renewal Process ManagementSalesforce CRM/CPQSoftware Subscription KnowledgeProgram ManagementCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal StrategiesValue Proposition DevelopmentLifecycle ConceptsCompetitive Risk EvaluationTechnical Solution Assessment

Soft Skills

Relationship BuildingCollaborationProblem SolvingAdaptabilityCommunication

Tools & Technologies

Salesforce CRMGainsightAutomation PlatformsAI-Enabled SystemsRenewal Workflow Tools

Industry Keywords

SaaSRecurring RevenueCustomer Success ManagementChannel SalesTransactional Opportunities

About the role

Key responsibilities & impact

Engage early and frequently with customers and partners alongside the Renewals Manager, typically starting six or more quarters before renewal
Solve technology challenges, address competitive risks, evaluate solutions and enhance the product experience
Build relationships with customers and channel partner teams to understand priorities and objectives
Support renewal execution using technical expertise across related products and services within a defined architecture
Support mid-market or regional accounts with moderate complexity
Participate in customer discussions to understand renewal needs and tailor messaging to business priorities
Highlight Cisco differentiators using pre-developed materials adapted to customer context and outcomes
Identify adoption, competitive and technical risks and contribute to resolution planning
Prepare renewal quotes and collaborate with stakeholders to refine pricing and terms
Resolve moderately complex renewal components by aligning known solutions to customer needs
Suggest renewal options based on product knowledge and senior team input
Collaborate with account teams using scalable renewal motions, shared tools and processes
Identify repetitive tasks and suggest automation or simplification opportunities
Use software tools, automation platforms and AI-enabled systems to streamline renewal workflows
Surface customer-feedback gaps and suggest improvements to renewal outcomes
Collaborate with account teams, customer success and operations to execute renewal approaches
Own assigned renewal opportunities, coordinate stakeholders and adapt plans based on feedback
Share product-specific insights, renewal learnings and process improvements with peers

Requirements

What you’ll need

2+ years of experience managing high-volume, transactional opportunities while supporting consultative renewal strategies
Understanding of renewal processes, procedures, systems, lifecycle concepts and principles
Experience developing value propositions across different go-to-market channels
Knowledge of software subscription, licensing and support-service contracting models
Ability to manage multiple priorities and issues simultaneously
Experience in a sales environment involving direct customer engagement and channel sales collaboration
Ability to build and maintain relationships with internal stakeholders, external customers and partners
Program management experience driving innovation, process improvements and scalable solutions
Ability to work independently and contribute to a collaborative renewals team
Knowledge of Salesforce CRM/CPQ and renewals or recurring-revenue platforms such as Gainsight or similar Customer Success Management solutions
Understanding of SaaS and/or enterprise sales models, customer lifecycle metrics, recurring revenue streams, retention and growth drivers
Ability to work within evolving processes, follow established procedures and recommend improvements

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to eligibility and continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid employee birthday
Paid year-end holiday shutdown
4 paid personal wellness days
16 paid vacation days per full calendar year for non-exempt employees
Flexible vacation time off program for eligible exempt employees
80 hours of sick time off provided on hire and each January 1st thereafter
Up to 80 hours of unused sick time carried forward annually
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses may be available for non-sales roles
Performance-based incentive pay for employees on sales plans
No cap on incentive compensation once performance exceeds 100% attainment
Cisco careers site offers additional benefits and perks