Renewals Specialist – Splunk

Cisco

. Engage early and frequently with customers and partners alongside the Renewals Manager .

Posted 10/3/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $100,900 - $148,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing renewal processes and developing value propositions while effectively collaborating with customers and internal stakeholders. Proficient in utilizing software tools and platforms to enhance renewal strategies and streamline workflows.

Highest-signal resume keywords

Renewal Process ManagementSalesforce CRM/CPQ KnowledgeSoftware Subscription ModelsProgram Management ExperienceCustomer Engagement Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals Lifecycle ConceptsValue Proposition DevelopmentSaaS Sales ModelsCustomer Lifecycle MetricsRecurring Revenue Streams

Soft Skills

Relationship BuildingAdaptabilityIndependent WorkCollaborative Team ContributionProblem Solving

Tools & Technologies

Salesforce CRMGainsightAI-Enabled SystemsAutomation PlatformsShared Tools

Industry Keywords

Channel Sales CollaborationTransactional OpportunitiesConsultative Renewal StrategiesProcess ImprovementsCustomer Success Management

About the role

Key responsibilities & impact

Engage early and frequently with customers and partners alongside the Renewals Manager
Help solve technology challenges and address competitive risks
Evaluate multiple solutions to meet customer needs and enhance product experience
Build relationships with customers and channel partner teams to understand business priorities and objectives
Apply technical expertise across related products and services within a defined architecture to support renewal execution
Support mid-market or regional accounts with moderate complexity
Participate in customer discussions and tailor renewal messaging to business priorities
Highlight Cisco differentiators using pre-developed materials adapted to customer context
Identify adoption, competitive, and technical risks and contribute to resolution planning
Prepare renewal quotes and collaborate with internal stakeholders on pricing and terms
Support moderately complex renewal components by aligning known solutions to customer needs
Suggest renewal options based on product knowledge and senior-team input
Participate in scalable renewal motions using shared tools and processes
Identify repetitive tasks and suggest automation or simplification opportunities
Use software tools, automation platforms, and AI-enabled systems to streamline workflows
Share product-specific insights, renewal learnings, and process improvements with peers
Surface customer-feedback gaps and suggest improvements to renewal outcomes
Collaborate with account teams, customer success, and operations
Own assigned renewal opportunities, coordinate stakeholders, and adapt plans based on feedback

Requirements

What you’ll need

2+ years of experience managing high-volume, transactional opportunities while supporting consultative renewal strategies
Understanding of renewal processes, procedures, systems, and renewals lifecycle concepts
Experience developing value propositions across different go-to-market channels
Knowledge of software subscription, licensing, and support-service contracting models
Ability to manage multiple priorities and issues simultaneously
Experience in a sales environment involving direct customer engagement and channel sales collaboration
Ability to build and maintain relationships with internal stakeholders, customers, and partners
Program management experience driving innovation, process improvements, and scalable solutions
Ability to work independently and contribute to a collaborative renewals team
Knowledge of Salesforce CRM/CPQ and renewals or recurring-revenue platforms such as Gainsight or similar Customer Success Management solutions
Understanding of SaaS and/or enterprise sales models, customer lifecycle metrics, recurring revenue streams, and retention and growth drivers
Adaptability within evolving processes and ability to follow procedures while recommending improvements

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, vesting following continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward annually
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles
Performance-based incentive pay for employees on sales plans
Cisco careers site benefits and perks