Renewals Specialist – Splunk

Cisco

. Engage early and frequently with customers and partners alongside the Renewals Manager .

Posted 10/2/2026full-timeRemote • United StatesJuniorMid-Level💰 $100,900 - $148,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing renewal processes and strategies, with a strong focus on customer engagement and relationship building. Proficient in utilizing Salesforce CRM/CPQ and Gainsight to enhance renewal workflows and drive customer success.

Highest-signal resume keywords

Renewal Process ManagementCustomer EngagementSalesforce CRM/CPQSaaS Business ModelsProgram Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal Lifecycle ConceptsValue Proposition DevelopmentSoftware Subscription KnowledgeLicensing ModelsProcess ImprovementScalable SolutionsCustomer Lifecycle MetricsRetention StrategiesCompetitive Risk AssessmentTechnical Expertise

Soft Skills

Relationship BuildingAdaptabilityCollaborationIndependent WorkPrioritization

Tools & Technologies

Salesforce CRMSalesforce CPQGainsightAI-Enabled SystemsAutomation Platforms

Industry Keywords

Recurring RevenueChannel SalesCustomer Success ManagementConsultative Renewal StrategiesTransactional Opportunities

About the role

Key responsibilities & impact

Engage early and frequently with customers and partners alongside the Renewals Manager
Solve technology challenges and address competitive risks
Evaluate solutions to meet customer needs and enhance product experience
Build customer and channel partner relationships and align with the CX recurring revenue strategy
Apply technical expertise across related Cisco products and services within a defined architecture
Support renewal execution for mid-market or regional accounts with moderate complexity
Participate in customer discussions to understand renewal needs and tailor messaging to business priorities
Highlight Cisco differentiators using pre-developed materials adapted to customer context
Identify adoption, competitive, and technical risks and contribute to resolution planning
Prepare renewal quotes and collaborate with internal stakeholders on pricing and terms
Support moderately complex renewal components by aligning known solutions to customer needs
Suggest renewal options based on product knowledge and senior team input
Participate in scalable renewal motions using shared tools and processes
Identify repetitive tasks and suggest automation or simplification opportunities
Share product-specific insights and renewal learnings with peers
Use software tools, automation platforms, and AI-enabled systems to streamline renewal workflows
Surface customer-feedback gaps and suggest improvements to renewal outcomes
Collaborate with account teams, customer success, and operations
Own assigned renewal opportunities and coordinate with internal stakeholders
Adapt renewal plans based on feedback and share process learnings to support consistency and execution quality

Requirements

What you’ll need

2+ years of experience managing high-volume, transactional opportunities while supporting consultative renewal strategies
Understanding of renewal processes, procedures, systems, and renewals lifecycle concepts
Experience developing value propositions across multiple go-to-market channels
Knowledge of software subscription, licensing, and support-service contracting models
Ability to manage multiple priorities and issues simultaneously
Experience in a sales environment involving direct customer engagement and channel sales collaboration
Ability to build and maintain relationships with internal stakeholders, external customers, and partners
Program management experience driving innovation, process improvements, and scalable solutions
Ability to work independently and contribute to a collaborative renewals team
Knowledge of Salesforce CRM/CPQ
Knowledge of Gainsight or similar Customer Success Management platforms
Understanding of SaaS and/or enterprise sales business models, customer lifecycle metrics, recurring revenue, retention, and growth drivers
Adaptability within evolving processes and ability to recommend improvements

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to continued employment and vesting periods
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees, subject to availability and business limitations
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward annually
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses may be available for non-sales roles
Performance-based incentive pay for employees on sales plans
Cisco employee benefits and perks