Sales Operations Analyst

Cisco

. Receive, review, and process revenue, internal CBM, and RMA orders accurately and efficiently .

Posted 10/18/2026full-timeRemote • IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Sales Operations and Supply Chain Management, with a strong focus on order processing, customer engagement, and compliance with SOX regulations. Proficient in utilizing Oracle for order management and Excel for data analysis and reporting.

Highest-signal resume keywords

Sales Order ProcessingOracle ProficiencySupply Chain EngagementExcel Data AnalysisSOX Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryBacklog ManagementData IntegrityRevenue Recognition ComplianceLogistics KnowledgeShipping TermsVLOOKUPPivot TablesSUMIFSMulti-Source File Reconciliations

Soft Skills

Excellent CommunicationDetail-OrientedTeam-OrientedAbility to MultitaskOrganizational Skills

Tools & Technologies

OracleExcelOutlookWordPowerPointTeamsWebex

Industry Keywords

Inside SalesSales OperationsHigh-Tech HardwareNetworkingSemiconductorB2B Vendor PortalsExport ComplianceIncoterms

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Receive, review, and process revenue, internal CBM, and RMA orders accurately and efficiently
Serve as the dedicated Voice of the Customer within Cisco
Develop understanding of customer operational requirements, business priorities, and project milestones
Champion customer needs across Supply Chain, Planning, and Product Management
Manage customer procurement and supply chain engagement, including reschedules, MRP schedules, lead-time verifications, delivery commits/decommits, and expedite/pull-in/push-out requests
Maintain backlog hygiene and deliver weekly open order reports
Update customer portals within SLA and resolve credit, tax, pricing, and shipping holds
Ensure disciplined FIFO scheduling
Orchestrate end-to-end sales order processing in Oracle in alignment with best practices and SOX compliance
Liaise with Sales on quoting, allocation queries, order processing, data accuracy, and reporting
Resolve customer order issues, short-shipment claims, deductions, and approved credits
Document and continuously improve SOPs and workflows
Compile audit sample packages for quarterly internal SOX reviews and external substantive testing
Provide vacation coverage and floating desk support across Sales Operations
Support quarter-end close through shipment execution, hold resolution, and billing alignment
Manage and validate quarterly, annual, volume, and contractual price changes
Adopt AI capabilities in daily routines
Participate in UAT and system testing to ensure order-management requirements are met

Requirements

What you’ll need

Bachelor’s Degree in Business, Supply Chain Management, Operations, Finance, or equivalent practical experience
5+ years of relevant Inside Sales or Sales Operations experience, preferably in a high-tech hardware, networking, or semiconductor environment
Considerable experience with order entry, shipments, hold resolution, and backlog management
Competence in Tier-1 sales order entry systems and processes, especially Oracle
Strong Excel experience, including VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, and multi-source file reconciliations
PC literacy, including Outlook, Word, PowerPoint, Teams/Webex, and similar tools
Knowledge and experience of logistics, carriers, shipping terms (Incoterms), and export compliance advantageous
Analytical and detail-oriented, with emphasis on data integrity, accuracy, and revenue recognition compliance
Excellent verbal and written communication and interpersonal skills across global time zones
Direct experience collaborating with customer procurement teams, supply chain partners, and B2B vendor portals
Experience supporting internal SOX controls and external audit sampling workflows preferred
Ability to work in a flexible, constantly changing environment
Ability to multitask and follow through on commitments
Team-oriented and able to work assertively with minimal supervision
Ability to organize and prioritize work
Ability to succeed in a fast-paced, ever-changing environment

Benefits

Comp & perks

Opportunities to grow and build at Cisco
Collaboration with global teams across Ireland, the US, and APAC/Thailand
Flexible environment
Team coverage and floating desk support
Professional service and support environment
AI capabilities integrated into daily routines