Senior Customer Success Solutions Architect

Cisco

. Own the onboarding and adoption journey for assigned accounts, from initial deployment of N9300 Smart Switches and Hypershield through expanding production use .

Posted 11/5/2026full-timeRemote • California • United StatesSenior💰 $160,800 - $214,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and adoption of networking solutions, particularly with Cisco Nexus and virtualization technologies. Proficient in guiding customers through technical deployments, troubleshooting, and establishing effective network policies.

Highest-signal resume keywords

Cisco Nexus / NX-OS ExperienceCustomer-Facing Solutions AdvisorEnterprise Virtualization DeploymentNetwork Segmentation and Firewall Policy DesignKubernetes Platform Installation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

L3 RoutingVRFsFabric OperationsHypervisor-Based Install TroubleshootingVXLAN EVPN Fabric KnowledgeNX-OS Automation and APIsREST API-Based Policy AutomationLinux Systems TroubleshootingOperational Kubernetes FamiliarityVMware vSphere Deployment

Soft Skills

Customer Relationship ManagementTechnical AdvisoryWorkshop FacilitationProblem SolvingCollaboration

Tools & Technologies

HypershieldN9300 Smart SwitchesNexus DashboardAnsibleNETCONF/RESTCONFGNMI

Certifications & Qualifications

CCNP Data CenterCCNP EnterpriseDevNet ProfessionalCCIE Data CenterCCIE EnterpriseDevNet Expert

Industry Keywords

NetOpsNetSecOpsData-Center SecurityZone-Based SegmentationCustomer Success Management

Tech Stack

Tools & technologies

AnsibleKubernetesLinuxVMware

About the role

Key responsibilities & impact

Own the onboarding and adoption journey for assigned accounts, from initial deployment of N9300 Smart Switches and Hypershield through expanding production use
Guide customers through Hypershield controller design and deployment across virtualization environments and the on-premises control plane
Drive value realization by helping customers design policy and establish production use cases
Support top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect
Build technical relationships with NetOps and NetSecOps stakeholders as a trusted advisor
Run workshops and enablement sessions to accelerate adoption
Identify and clear adoption blockers with engineering and support
Escalate and resolve customer issues
Build reusable customer-success assets, including training material, reference architectures, and documentation
Coordinate across engineering, support, partners, product, and marketing

Requirements

What you’ll need

Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years of related experience, or PhD with 3+ years of related experience
Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted
Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes
Professional work experience with enterprise virtualization and VM/appliance deployment
Ability to guide and troubleshoot a hypervisor-based install such as VMware vSphere, Nutanix AHV, Proxmox, or similar
Experience with Linux systems in production, including troubleshooting
Experience onboarding and deploying solutions into customer production, including guiding a customer’s own team through the work
VXLAN EVPN fabric knowledge
Network segmentation and firewall policy design
Familiarity with the NetOps/NetSecOps operating split in data-center security
Operational Kubernetes familiarity, including YAML-based configuration
Ability to deploy and tailor a Kubernetes-based platform installation to a customer’s environment
CCNP Data Center, CCNP Enterprise, DevNet Professional, CCIE Data Center, CCIE Enterprise, or DevNet Expert is a plus
NX-OS automation and APIs, including NX-API, NETCONF/RESTCONF, gNMI, and Ansible
REST API-based policy automation
Nexus Dashboard experience is a strong plus

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
Flexible vacation time off program for exempt employees
16 days of paid vacation time per full calendar year for non-exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles