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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and optimizing network infrastructure, with a strong focus on application and network protocols, cloud-based SaaS products, and automation technologies. Proven ability to lead cross-functional initiatives while ensuring high customer satisfaction and operational excellence.
Highest-signal resume keywords
Network Protocols (HTTP, DNS, TCP/IP, BGP)Cloud-Based SaaS ManagementLinux System AdministrationAutomation and Virtualization TechnologiesCisco CCNA or DevNet Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Infrastructure ManagementTroubleshooting Documentation DevelopmentPerformance Metrics EstablishmentMean-Time-To-Resolution ReductionComplex Connectivity Challenge Resolution
Soft Skills
Strategic Problem-SolvingCollaborationCustomer-First MindsetLeadershipCommunication
Tools & Technologies
ContainersVMwareDiagnostic ToolsCloud (AWS)
Certifications & Qualifications
Cisco CCNACisco DevNetCloud (AWS) Certification
Industry Keywords
Service-Level AgreementsOperational StandardsContinuous Process ImprovementTechnical Insights Documentation
Tech Stack
Tools & technologiesAWSCloudDNSLinuxTCP/IPVMware
About the role
Key responsibilities & impact- Drive the stability and performance of Cisco ThousandEyes' global network infrastructure
- Proactively identify and resolve complex connectivity challenges for enterprise customers
- Orchestrate the end-to-end lifecycle of network support initiatives
- Ensure seamless service delivery and high customer satisfaction
- Develop troubleshooting documentation and advanced diagnostic tools
- Meet service-level agreements and reduce mean-time-to-resolution for critical incidents
- Establish data-driven performance metrics and continuous process improvement
- Empower technical teams to maintain superior operational standards
Requirements
What you’ll need- Bachelor's degree with 7+ years of related experience, Master's degree with 4+ years of related experience or PhD with 1+ years of related work experience
- Experience with application and network protocols, including HTTP, DNS, TCP/IP, and BGP
- Experience managing cloud-based SaaS software products in a production environment
- Experience administering Linux systems, including reading system logs and checking network connectivity
- Experience with automation and virtualization technologies, such as containers and VMware
- Preferred: Cisco CCNA or DevNet, or Cloud (AWS) certification
- Preferred: Experience leading cross-functional initiatives and fostering a collaborative, customer-first work environment
- Preferred: Strategic problem-solving experience in complex, high-pressure technical situations
- Preferred: Experience documenting and presenting data-backed technical insights, leading collaboration with distributed teams, meeting rigorous project deadlines, and learning new tools and systems
Benefits
Comp & perks- Opportunities to grow and build at Cisco
- Collaboration with worldwide teams and experts
- Work on solutions with global-scale impact