Senior Product Manager – Product Insights and Growth

Cisco

. Own the product vision and roadmap for customer insights and adoption across Cisco Cloud Control .

Posted 11/3/2026full-timeSan Jose • California • United StatesSenior💰 $194,600 - $285,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on customer insights, lifecycle measurement, and adoption strategies. Proficient in leveraging data analytics, customer research, and cross-functional collaboration to drive product vision and improve customer outcomes.

Highest-signal resume keywords

Product Management ExperienceCustomer Journey MappingData Analytics ProficiencyCross-Functional LeadershipAI Adoption Measurement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product AnalyticsLifecycle MetricsBehavioral AnalyticsExperimentationData GovernanceTelemetryCustomer Data PlatformsSaaS ExperienceCloud PlatformsDigital Product Strategies

Soft Skills

Excellent CommunicationStorytelling Skills

Tools & Technologies

AI AgentsWorkflow AutomationCustomer Education ToolsIn-Product Adoption Solutions

Industry Keywords

Enterprise NetworkingSecurityObservabilityComputeCollaboration ProductsProduct-Led Growth

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the product vision and roadmap for customer insights and adoption across Cisco Cloud Control
Define customer lifecycle measurement across discovery, onboarding, activation, ongoing usage, expansion, and renewal
Connect events and context across products, features, customer accounts, roles, and lifecycle milestones
Establish definitions, instrumentation standards, and data quality practices
Identify customer behavior patterns and paths leading to sustained value or early drop-off
Segment customer journeys by needs, environment, role, maturity, and use case
Combine quantitative product signals with customer research, field feedback, and support insights
Create relevant in-product journeys for capability discovery and activation
Improve onboarding, education, recommendations, and time to first meaningful outcome through experimentation and feedback
Define a customer-value-based growth model covering activation, feature adoption, engagement, retention, and expansion
Build learning loops to identify which journeys improve adoption and customer outcomes
Measure discovery, adoption, and use of AI agents and agent-enabled workflows
Assess how agent activity affects customer journeys, task completion, engagement, value, and trust
Partner with AI, platform, privacy, and product teams
Align product management, design, engineering, data science, analytics, marketing, sales, and customer experience teams
Translate evidence into prioritized opportunities, product requirements, and roadmap decisions
Communicate findings and recommendations to product teams, executives, and customer-facing organizations

Requirements

What you’ll need

Bachelor's degree plus 12 years, or Master's degree plus 8 years, or PhD plus 5 years of related product management experience
Experience owning customer-facing products or platform capabilities
Experience with enterprise SaaS, cloud platforms, product analytics, customer data platforms, or large-scale telemetry
Experience defining product analytics, instrumentation, lifecycle metrics, or adoption strategies for a digital product
Experience turning behavioral data and customer research into product opportunities, decisions, and measurable outcomes
Experience leading cross-functional work with engineering, design, analytics or data science, and go-to-market partners
Prior experience with digital customer journeys, onboarding, activation, feature adoption, retention, or product-led growth
Excellent communication and storytelling skills
Familiarity with enterprise networking, security, observability, compute, or collaboration products
Experience measuring AI assistant, AI agent, or workflow automation adoption and outcomes
Knowledge of experimentation, behavioral analytics, data governance, privacy, and event taxonomy practices
Track record of building customer education, recommendations, or in-product adoption journeys that improve customer outcomes

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Potential Cisco restricted stock unit grants, vesting following continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid employee birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward annually
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco policies
Performance-based incentive pay for sales roles
Worldwide network of doers and experts
Opportunities to grow and build