Service Delivery Manager

Cisco

. Act as the primary delivery leader and point of contact across assigned customer accounts and territories .

Posted 10/22/2026full-timeIstanbul • TurkeySeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service delivery management, financial performance oversight, and cross-functional leadership. Proficient in integrating AI and automation tools to enhance operational efficiency and drive customer value.

Highest-signal resume keywords

Service Delivery ManagementFinancial Performance OversightCross-Functional LeadershipProject Management CertificationAI Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningPerformance Metrics AnalysisProcess ImprovementCustomer Lifecycle ManagementContract FulfillmentResource AllocationMargin ManagementRevenue ManagementDelivery Risk MitigationQBR Presentation

Soft Skills

CollaborationLeadershipCommunicationProblem-SolvingCustomer Focus

Tools & Technologies

AI ToolsAutomation ToolsCPQ SoftwareCisco ProductsProject Management Software

Certifications & Qualifications

PMI/PMP CertificationITIL CertificationCCNA CertificationCCNP Certification

Industry Keywords

Service DeliveryTechnical Program ManagementOperational ExcellenceCustomer ExperienceFinancial Health

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Act as the primary delivery leader and point of contact across assigned customer accounts and territories
Develop and execute comprehensive service delivery plans
Orchestrate resource capacity and drive operational excellence
Ensure contracted services are fulfilled on time and within budget
Own delivery financial health, including margin, revenue, and level of effort (LOE)
Lead financial approvals in CPQ to safeguard profitability
Collaborate with Customer Experience Managers (CXMs), Sales, and cross-functional delivery teams
Drive customer priorities and proactively mitigate delivery risks
Lead quarterly business reviews (QBRs)
Integrate AI and automation tools into delivery workflows
Optimize resource allocation
Turn performance metrics into long-term customer value and renewals

Requirements

What you’ll need

Bachelor’s degree in a relevant field with 8+ years of related experience in service delivery or technical program management, or equivalent relevant work experience
Track record leading multi-account service delivery, capacity planning, and financial performance (margin, revenue, LOE, CPQ approvals)
In-depth knowledge of Cisco’s product, software, and services portfolio
Experience driving adoption and expansion across the customer lifecycle
Professional project or service management certification required (e.g., PMI/PMP or ITIL)
Technical certifications preferred (e.g., CCNA/CCNP)
Strong cross-functional leadership skills
Experience presenting financial metrics and performance insights in QBRs and executive forums
Experience implementing process improvement initiatives
Experience using AI or automation tools to improve delivery efficiency
Up to 25% travel

Benefits

Comp & perks

Opportunities to grow and build on a global scale
Collaborative team environment
Work with worldwide network of experts