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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in monitoring and maintaining cloud infrastructure health, with proficiency in scripting for automation and log parsing. Collaborates effectively within a team to enhance observability and incident response processes.
Highest-signal resume keywords
Cloud Infrastructure MonitoringScripting in Python, Bash, or GoIncident Triage and ResponseFamiliarity with Docker and KubernetesExperience with Splunk, OpenTelemetry, or Prometheus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Scripting in PythonScripting in BashScripting in GoIncident ResponseAutomationLog ParsingCloud Platform ReliabilityObservability DashboardsPost-Incident Review DocumentationPreventive Solutions Identification
Soft Skills
Analytical TroubleshootingCuriosityCollaborationEnthusiasm for LearningMentorship
Tools & Technologies
Amazon CloudGoogle CloudMicrosoft AzureDockerKubernetesSplunkOpenTelemetryPrometheusGrafanaTerraform
Industry Keywords
Multi-Tenant Cloud EnvironmentsOperational RunbooksAlert HygieneSystem Health SignalsOn-Call Rotation
Tech Stack
Tools & technologiesAnsibleAzureCloudDockerGrafanaKubernetesPrometheusPuppetPythonSplunkTerraformGo
About the role
Key responsibilities & impact- Monitor infrastructure and application telemetry across multi-tenant cloud environments to maintain platform health and uptime
- Assist with incident triage and response workflows alongside senior engineers
- Execute and suggest improvements to automated operational runbooks and standard procedures
- Contribute to Post-Incident Reviews by documenting event timelines and identifying permanent preventive solutions
- Collaborate with Site Reliability Engineering and Product teams to improve observability dashboards, alert hygiene, and system health signals
- Participate in a structured operational on-call rotation with team mentorship to support global cloud platform reliability
Requirements
What you’ll need- Bachelor's degree completed within the past 3 years or expected within the next 12 months
- Qualifying education and work experience in Computer Science, Computer Engineering, Information Technology, or a related field
- Basic scripting or programming capability in Python, Bash, Go, or a similar language for automation and log parsing
- Demonstrated curiosity and analytical troubleshooting skills
- Ability and enthusiasm to collaborate within a fast-learning team
- Preferred: Academic coursework or project exposure to Amazon Cloud, Google Cloud, or Microsoft Azure
- Preferred: Introductory experience with Docker or basic Kubernetes concepts
- Preferred: Familiarity with Splunk SPL, OpenTelemetry, Prometheus, or Grafana
- Preferred: Exposure to Terraform, Ansible, or Puppet
- Preferred: Curiosity about using GitHub Copilot or Claude for scripting and operational runbook documentation
Benefits
Comp & perks- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, vesting following continued employment
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid birthday day off
- Paid year-end holiday shutdown
- 4 paid personal wellness days
- 16 days of paid vacation per full calendar year for non-exempt employees
- Flexible vacation time off with no defined limit for eligible exempt employees, subject to availability and business limitations
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward annually
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles, subject to Cisco’s policies
