Software Engineering Technical Lead, Mobility Engineering

Cisco

. Handle high-priority customer escalations independently .

Posted 10/12/2026full-timeUnited StatesSenior💰 $186,900 - $267,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving complex hardware and software issues within 5G packet core architectures, while effectively managing customer escalations and collaborating with cross-functional teams. Proficient in utilizing debugging tools and performance data to drive product improvements and enhance customer satisfaction.

Highest-signal resume keywords

5G Packet Core ArchitectureC, C++, Or Go ProgrammingPython Or Shell ScriptingAIOps MethodologiesNetworking Protocols

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnosing Hardware IssuesDebugging Software IssuesRoot-Cause AnalysisPerformance Data AnalysisREST APIs Understanding5G Call Model Simulation ToolsSystem Logs AnalysisMobility Application DevelopmentUCS Compute Hardware SupportKubernetes Support

Soft Skills

Customer Escalation ManagementCross-Functional Team CoordinationEffective CommunicationRelationship BuildingProblem-Solving

Tools & Technologies

Cisco UCSMobility TACStarOSAIOps ToolsDebugging Tools

Industry Keywords

3GPP SpecificationsMobility Network FunctionsTCP/IPHTTPSSLHTTPSBGPBFDIPSec

Tech Stack

Tools & technologies

KubernetesPythonTCP/IPC++Go

About the role

Key responsibilities & impact

Handle high-priority customer escalations independently
Solve, diagnose, and debug UCS compute hardware, Mobility applications, and core network issues
Work with Hardware and Software Engineering toward problem resolution
Drive customer satisfaction and provide product improvement feedback to Engineering teams
Establish strong working relationships with global Mobility TAC and UCS TAC/escalation teams
Interact with local and remote engineering, marketing, and release engineering teams to resolve customer escalations
Support Mobility network functions running in Kubernetes on Cisco UCS compute nodes, including 5G control- and user-plane products

Requirements

What you’ll need

Bachelor’s degree plus 8 years of related experience, or Master’s degree plus 6 years, or PhD plus 3 years, or equivalent related work experience
Experience applying 3GPP specifications to the design, deployment, integration, or support of 5G packet core architectures
Experience diagnosing and resolving hardware, software, and performance issues across compute environments
Experience using system logs, performance data, debugging tools, and root-cause analysis
Experience leading customer-facing technical escalations
Experience coordinating cross-functional teams, communicating status and technical findings, and driving issues through documented resolution
Experience with C, C++, or Go
Scripting experience in Python or Shell
Functional understanding of REST APIs or background in application development or SQA within Mobility
Expertise in AIOps methodologies and data visualization capabilities
Familiarity with StarOS is a plus
Experience with 5G call model simulation tools
Experience with networking protocols including TCP/IP, HTTP, SSL, HTTPS, BGP, BFD, and IPSec

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Grants of Cisco restricted stock units may be available, subject to eligibility and continued employment
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco policies