Software Engineering Technical Leader

Cisco

. Lead program operations for Cisco Collaboration Software product portfolio, including Webex App, Meetings, Calling, Contact Center, and CPaaS products .

Posted 11/5/2026full-timeUnited StatesSenior💰 $192,400 - $275,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical program management and software development, with a strong focus on leading cross-functional teams and driving strategic initiatives. Proficient in utilizing metrics and analytics tools to enhance program execution and product quality.

Highest-signal resume keywords

Technical Program ManagementSoftware Development MethodologiesMetrics And Analytics ToolsStakeholder Alignment ProcessesCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ExecutionProduct DevelopmentRequirements TrackingDefect ManagementSoftware DevelopmentCloud CallingCloud MeetingsContact CenterAI Technologies IntegrationPredictive Risk Analytics

Soft Skills

TeamworkCommunicationCollaborationMentoringInspiring Leadership

Tools & Technologies

GithubJIRAGrafanaSplunkTableauAmplitude

Industry Keywords

Unified CommunicationsCPaaSEnterprise SoftwareProgram-Level MetricsBusiness Execution Reviews

Tech Stack

Tools & technologies

CloudGrafanaSplunkTableauUnity

About the role

Key responsibilities & impact

Lead program operations for Cisco Collaboration Software product portfolio, including Webex App, Meetings, Calling, Contact Center, and CPaaS products
Coordinate priorities and align processes and execution across dozens of large projects
Participate in the senior leadership team and contribute to strategic planning and team communication
Establish and drive processes aligning product teams on priorities, execution, dependencies, and reporting
Lead cross-product planning and coordination in product development
Define and track program-level metrics for product quality and program execution
Prepare monthly Business Execution Reviews covering feature development status, major customer escalations, and customer commitments
Lead cross-functional program planning and execution meetings
Lead high-visibility initiatives including platform resiliency, global deployment strategy, and incident command
Report to the Senior Vice President of Engineering

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field and 12+ years of related experience in technical program management, software development or product operation roles; or a Master’s degree with 8+ years of related experience; or a PhD with 5+ years of related experience
Experience working with large customers and addressing their needs and concerns
Experience driving teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
Experience with software development methodologies and processes
Experience with source code management, requirements tracking and defect management tools such as Github and JIRA
Experience with metrics, analytics, reporting and visualization tools such as Grafana, Splunk, Tableau, and Amplitude
Ability to present information in effective formats tailored to the audience
Preferred: Experience leading large-scale software programs within enterprise unified communications, Cloud Calling, Cloud Meetings, Contact Center (CCaaS), or CPaaS domains
Preferred: Ability to inspire, mentor, and elevate distributed teams of technical program managers while cultivating psychological safety, accountability, and cross-team unity
Preferred: Experience integrating modern AI technologies, automated workflows, or predictive risk analytics into program management and release operations
Preferred: Experience with stakeholder alignment processes and executive presence, with the ability to synthesize architectural dependencies into clear, actionable business insights

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to continued employment and vesting periods
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
Paid employee birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees, subject to availability and business limitations
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward annually
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco’s policies
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