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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in translating customer needs into compelling service solutions, with a strong foundation in enterprise IT infrastructure, including Networking, Security, Data Centre, Cloud, and AI. Proven ability to engage stakeholders, support customer success, and contribute to collaborative outcomes.
Highest-signal resume keywords
5+ Years Experience In TechnologyEnterprise IT Infrastructure KnowledgeExcellent Presentation SkillsCustomer Engagement SupportITIL Foundation Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NetworkingSecurityData CentreCloudAISolution Proposal DevelopmentRFP/RFI ContributionCustomer Success SupportTechnical Proposal SupportService Design Experience
Soft Skills
Excellent Communication SkillsCollaborationRelationship BuildingOwnership Of OutcomesDesire To Learn
Tools & Technologies
Cisco TechnologiesEnterprise Networking SolutionsSecurity Solutions
Certifications & Qualifications
ITIL Foundation
Industry Keywords
Pre-Sales SupportCustomer SuccessProfessional ServicesConsultingEmerging Technologies
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Support pre-sales opportunities from inception to close
- Translate customer needs into compelling services solution proposals
- Work alongside Sales and Solution Development Architects to shape Cisco Lifecycle and transformational opportunities
- Develop knowledge of Cisco's portfolio to create solution propositions aligned to customer business outcomes
- Contribute to Services RFPs/RFIs and customer presentations for targeted accounts and sectors
- Identify and support new business opportunities by understanding enterprise and public sector customer challenges, industry trends and emerging technologies
- Champion the value of Cisco's technology, software and services to internal and external stakeholders
- Build trusted relationships across Cisco teams
- Support customer success and take ownership of personal development and contribution
- Engage technical and business stakeholders and bring people together to achieve shared outcomes
Requirements
What you’ll need- 5+ years of experience in technology, consulting, engineering, customer success, professional services or a related field
- Foundational knowledge of enterprise IT infrastructure, including Networking, Security, Data Centre, Cloud or AI
- Excellent presentation and communication skills
- Ability to explain complex ideas clearly
- Ability to collaborate across teams, build relationships and take ownership of outcomes
- Strong desire to learn, develop and build a career within Cisco
- Preferred: Bachelor's degree or equivalent experience in Business, Computer Science, Engineering or a related field
- Preferred: Exposure to Cisco technologies or enterprise networking and security solutions
- Preferred: Experience supporting customer engagements, workshops or technical proposals
- Preferred: ITIL Foundation, Service Design experience or relevant industry certifications
Benefits
Comp & perks- Hands-on experience and mentoring
- Opportunities to grow and build a career within Cisco
- Collaboration with a worldwide network of experts
- Professional development through continuous learning and development
- Hybrid working arrangement