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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive Solutions Engineering expertise with a focus on application and network protocols, technical presentations, and customer relationship management. Proficient in designing and deploying network infrastructure while providing technical support and feedback to enhance solutions.
Highest-signal resume keywords
Solutions Engineering ExperienceApplication And Network ProtocolsTechnical PresentationsNetwork Infrastructure DesignScripting Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application And Network ProtocolsNetwork Infrastructure DesignPerformance Analysis SolutionsPacket AnalysisScripting Language (Python, Perl, JavaScript)Troubleshooting (Apple, Linux, Microsoft OS)Solution DeploymentTechnical DemonstrationsTechnical ProspectingSolution Feedback
Soft Skills
Customer Relationship ManagementCommunicationCollaborationPresentation SkillsTrust Building
Tools & Technologies
ThousandEyes SolutionsUnified Communications TechnologiesNetwork Performance Analysis ToolsTechnical Documentation ToolsSocial Media Platforms
Industry Keywords
Technical AdvisorSolution TrialsCustomer SuccessNetworking EventsTrade Shows
Tech Stack
Tools & technologiesDNSJavaScriptLinuxPerlPythonTCP/IP
About the role
Key responsibilities & impact- Assist sales in technical prospecting to uncover opportunities
- Demonstrate ThousandEyes solutions, capabilities, and use cases
- Build and maintain trusted technical advisor relationships with customers
- Support customers during solution trials
- Scope and architect solution deployments
- Present to decision makers during trial wrap-up meetings
- Participate in weekly team meetings and quarterly business review sales meetings
- Present technical topics and successful wins
- Share technical challenges and solutions
- Help establish and enhance demonstration materials
- Research technical topics impacting the industry
- Support trade shows, networking events, and ThousandEyes Connect events
- Contribute to blog, social media, white papers, and case studies
- Provide solution feedback and enhancement suggestions to Product Management and Engineering
- Participate in internal and external solution beta programs
- Coordinate with Customer Success on post-sales training, deployment, and support
- Encourage customers to use Customer Success as an extension of their NOC
Requirements
What you’ll need- 8+ years of Solutions Engineering experience
- Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP
- Experience designing, deploying, troubleshooting, or supporting application and network infrastructure
- Experience working with unified communications technologies or solutions
- Experience with application and network performance analysis solutions
- Preferred: Experience with packet analysis of network and application protocols
- Preferred: Experience using at least one scripting language, such as Python, Perl, or JavaScript
- Preferred: Experience troubleshooting and supporting Apple, Linux, and Microsoft operating systems
- Preferred: Experience delivering technical presentations and demonstrations to technical and business audiences
Benefits
Comp & perks- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- Paid birthday
- Paid year-end holiday shutdown
- 4 paid personal wellness days
- 16 days of paid vacation for non-exempt employees
- Flexible vacation time off program for exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Performance-based incentive pay for employees on sales plans
- Annual bonuses for non-sales roles subject to Cisco policies
