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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing executive customer engagement programs, synthesizing data into actionable insights, and influencing senior stakeholders. Proficient in program management, strategic planning, and cross-functional collaboration to drive impactful outcomes.
Highest-signal resume keywords
Program ManagementExecutive Customer EngagementData AnalysisStrategic RecommendationsCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Strategy And PlanningProgram ManagementProduct OperationsFinancial AnalysisOperational AnalysisMarket AnalysisExecutive Briefing PreparationProblem StructuringData-Driven Decision MakingInfluencing Senior Stakeholders
Soft Skills
CommunicationLeadershipInfluencing Without AuthorityAnalytical ThinkingProblem-Solving
Tools & Technologies
ExcelTableauPower BIBusiness Intelligence PlatformsSQL
Industry Keywords
Management ConsultingCorporate StrategyEnterprise TechnologyNetworkingCustomer Success Programs
Tech Stack
Tools & technologiesSQLTableau
About the role
Key responsibilities & impact- Own the SVP/GM’s executive customer engagement program across sponsored accounts and priority customer engagements
- Manage program objectives, executive readiness, and outcome tracking to increase engagement impact
- Develop executive briefings, agendas, talking points, and preparation materials
- Lead readiness discussions, resolve gaps and risks, and advance decisions before customer engagements
- Track commitments and follow-up actions, establish owners and dates, drive completion, and gather outcomes and recurring themes
- Lead or support strategic and analytical initiatives identified by the Chief of Staff
- Structure business challenges into actionable work plans and use data-driven fact bases to test assumptions and provide strategic recommendations
- Partner across Product, Engineering, Sales, and Marketing to align stakeholders and ensure cohesive execution
- Build repeatable templates, cadences, and tracking mechanisms to improve efficiency, transparency, and consistency
- Synthesize data into decision-ready briefings and communications for senior leadership
Requirements
What you’ll need- Bachelor’s degree plus 8 years of related experience, or Master’s degree plus 6 years of related experience, or PhD plus 3 years of related experience in strategy and planning, program management, product operations, or a related field
- Experience owning cross-functional programs involving senior executives
- Experience structuring ambiguous business problems, establishing a fact base, evaluating options and trade-offs, and developing practical recommendations
- Experience analyzing financial, operational, product, customer, or market data using tools such as Excel and business intelligence platforms
- Experience preparing executive briefings, communicating complex business topics, and influencing senior stakeholders without direct authority
- Preferred: experience owning cross-functional programs involving customer-facing teams and multiple partner organizations in a fast-paced, matrixed environment
- Preferred: experience designing and managing executive customer engagement programs and individual meetings involving senior company and customer leaders
- Preferred: experience combining detailed operational execution with strategic and analytical problem-solving
- Preferred: experience partnering with Sales and account teams on executive customer engagements, account planning, or customer success programs
- Preferred: experience in management consulting, corporate strategy, strategy and operations, or a similar strategic role, preferably in enterprise technology or networking
- Preferred: experience using Tableau, Power BI, or SQL to identify trends and communicate business insights
Benefits
Comp & perks- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year for non-exempt employees
- Flexible vacation time off program with no defined limit for eligible exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward
- Additional paid time away for critical or emergency family issues
- Optional 10 paid days per full calendar year to volunteer
- Annual bonuses for non-sales roles, subject to Cisco’s policies
