TAM Customer Delivery Architect

Cisco

. Lead strategic engagement and architectural guidance for critical and complex ThousandEyes customers .

Posted 11/5/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing Cisco ThousandEyes solutions, managing complex technical escalations, and cultivating executive-level customer relationships. Proficient in aligning technical strategies with business objectives and mentoring teams on best practices in network observability and performance.

Highest-signal resume keywords

Cisco ThousandEyes Solutions DesignNetwork Infrastructure TroubleshootingRouting Protocols (BGP, OSPF, EIGRP)Cloud Environment Deployment (AWS, Azure, GCP)Technical Escalation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network DesignNetwork Performance OptimizationArchitectural GuidanceTechnical Documentation CreationArtificial Intelligence Solutions Design

Soft Skills

MentoringExecutive CommunicationCustomer Relationship ManagementCross-Functional CollaborationStrategic Account Management

Tools & Technologies

MPLSSD-WANQoSPublic Cloud ArchitectureMachine Learning

Industry Keywords

Network ObservabilityDigital ExperienceTechnical EscalationCustomer SuccessOperational Best Practices

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Lead strategic engagement and architectural guidance for critical and complex ThousandEyes customers
Align ThousandEyes capabilities with customers’ long-term business objectives and network strategies
Cultivate executive-level customer relationships and advise on network observability, performance, and digital experience
Influence customer architectural decisions and advocate for ThousandEyes best practices
Mentor and coach TAMs on complex customer scenarios, architectural challenges, and strategic account management
Contribute to TAM methodologies, best practices, and internal knowledge sharing
Serve as the ultimate escalation point for challenging technical and strategic issues
Drive rapid resolution, proactive risk mitigation, and executive-level stakeholder communication
Represent the customer’s technical needs to Product Management and Engineering
Identify product gaps, advocate for feature enhancements, and help resolve systemic issues
Drive ThousandEyes adoption and optimal, high-availability deployment configurations
Develop and disseminate advanced architectural patterns and operational best practices
Monitor industry trends, competitive landscapes, and emerging technologies
Manage multiple concurrent, high-impact projects and strategic programs
Collaborate with Sales, Engineering, and cross-functional teams on customer success and strategic account planning
Create advanced technical documentation, playbooks, and training modules
Contribute to technical interviewing, assessment, and advanced onboarding of new TAMs

Requirements

What you’ll need

Bachelor’s degree with 12+ years of related experience, Master’s degree and 6+ years of related experience, or PhD with 5+ years of related work experience
Experience designing Cisco ThousandEyes solutions from planning to implementation
Experience designing, implementing, or troubleshooting enterprise or service provider networks
Experience with routing protocols such as BGP, OSPF, or EIGRP
Experience with networking technologies such as MPLS, SD-WAN, or QoS
Experience deploying, administering, or troubleshooting network infrastructure or applications in at least one public cloud environment (AWS, Azure, or GCP) or hybrid cloud architecture
Experience managing complex technical escalations involving enterprise customers and coordinating issue resolution with cross-functional teams, including Engineering, Product Management, or Technical Support
Experience turning customer business goals into a written technical plan with expected results, risks, and ways to measure customer use
Experience designing or guiding solutions that use artificial intelligence or machine learning, including how data is handled and reviewed for responsible use
Experience using customer usage or product performance data to identify changes that improve reliability or efficiency
Experience mentoring technical colleagues or creating training materials used by a team
Experience coordinating delivery with teams in more than one region or business area
Experience sharing technical practices through a customer presentation, team session, or industry event

Benefits

Comp & perks

Opportunities to grow and build at Cisco
Worldwide network of experts and collaborators
Global-scale collaboration and impact