Technical Consulting Engineer

Cisco

. Serve as a primary technical point of contact, driving customer value through proactive engagement and complex problem resolution .

Posted 9/28/2026full-timeKrakow • PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical issues across network, application, and cloud environments, while effectively communicating solutions to diverse stakeholders. Proficient in automation and infrastructure management, ensuring high availability and responsiveness in customer support.

Highest-signal resume keywords

Technical Support ExperienceNetwork Protocols ExpertiseLinux AdministrationCloud-Based Environments ManagementScripting Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPDNSHTTP/SBGPLinux AdministrationKubernetesDockerAnsibleTerraformPython

Soft Skills

Problem ResolutionCross-Functional CollaborationClear Communication

Tools & Technologies

Cloud ServicesSaaSVirtualizationInfrastructure-as-Code

Certifications & Qualifications

CCNACCNPCCIEDevNet

Industry Keywords

Technical SupportCustomer EngagementAutomationSecurity ProtocolsSSO

Tech Stack

Tools & technologies

AnsibleCloudDNSDockerJavaScriptKubernetesLinuxPythonTCP/IPTerraformVMware

About the role

Key responsibilities & impact

Serve as a primary technical point of contact, driving customer value through proactive engagement and complex problem resolution
Resolve complex technical issues through deep-dive troubleshooting across network, application, and cloud service provider environments
Lead cross-functional collaboration with internal engineering teams to document problem definitions, troubleshooting procedures, and resolution steps
Identify workflows suitable for automation and contribute to the ThousandEyes customer support forum
Participate in a 24x7 support coverage model to ensure high availability and responsiveness for global customers

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, or a related field, or 4 years of equivalent professional experience in a technical support or engineering role
Proven experience working in a customer-facing technical support organization
Demonstrated expert understanding of network and application protocols (e.g., TCP/IP, DNS, HTTP/S, BGP)
Hands-on experience with Linux-based operating systems, including administration, troubleshooting, and performance tuning
Proven experience managing technical issues in cloud-based or SaaS environments, including container orchestration (e.g., Kubernetes, Docker) and virtualization (e.g., KVM, VMware)
Professional certifications such as CCNA, CCNP, CCIE, or DevNet
Proficiency in at least one scripting language, such as Python or JavaScript, for automation and data analysis
Experience with infrastructure-as-code tools such as Ansible or Terraform
Demonstrated ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders
Strong understanding of security, authentication, and SSO protocols within enterprise environments

Benefits

Comp & perks

Participation in a 24x7 support coverage model
Opportunities to grow and build on a global scale
Collaboration with a worldwide network of doers and experts