Technical Product Manager – AI Native Professional Services

Cisco

. Lead the Professional Services portion of Cisco CX’s AI-native delivery transformation .

Posted 11/7/2026full-timeUnited StatesMid-LevelSenior💰 $154,900 - $225,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading AI-native service delivery transformations, focusing on automation, compliance, and cross-functional collaboration to enhance customer outcomes and optimize delivery processes.

Highest-signal resume keywords

AI/ML Product StrategyNetworking ServicesAutomation PlatformsEvent-Driven Workflow DesignProfessional Services Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Product ManagementAutonomy ScoringGovernance FrameworksIT OperationsSecurity OperationsCompliance AutomationLifecycle ManagementResource Reallocation StrategiesWorkflow DesignCutover Incident Reduction

Soft Skills

Collaboration Skills

Tools & Technologies

Cisco IQAgenticOpsAI Canvas

Industry Keywords

Cisco CXAI-Native DeliveryCustomer SuccessCompliance-Driven DeliveryDomain Blocks

About the role

Key responsibilities & impact

Lead the Professional Services portion of Cisco CX’s AI-native delivery transformation
Own key artifacts, including the single case-based orchestrator for the lifecycle of services offered by CX Delivery
Support end-to-end Plan, Design, Implement, and Operate workflows
Drive the design and execution of autonomous Domain Blocks
Ensure smooth handoffs at critical hard gates to optimize delivery speed and quality
Develop and implement autonomy tiers, confidence scoring, and compliance automation
Track and enhance Professional Services delivery autonomy rates
Reduce cutover incidents
Collaborate cross-functionally to modernize Cisco’s service delivery and improve customer outcomes

Requirements

What you’ll need

Experience in networking or infrastructure services such as Campus, Wireless, or SD-Access
Familiarity with customer-facing intake/insight platforms such as Cisco IQ
Familiarity with automation platforms such as AgenticOps and AI Canvas
Knowledge of event-driven or state-machine-based workflow design, such as CMMN or BPMN
Knowledge of governance frameworks for automated decision-making
Background in enterprise IT operations or security operations (ITOps/SecOps) and related workflows
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles
Exposure to AI Native product offerings and compliance-driven delivery frameworks
Understanding of confidence/autonomy scoring and RACI-based governance models
Experience with AI-driven automation in Professional Services or customer success environments
Ability to classify and sequence AI initiative portfolios with resource reallocation strategies
Excellent collaboration skills within cross-functional and autonomous teams

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program with no defined limit for eligible exempt employees
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward annually
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco policies