Technical Systems Engineer

Cisco

. Act as the main point of contact for production support and manage tickets across business units .

Posted 11/7/2026full-timeUnited StatesMid-LevelSenior💰 $130,600 - $166,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing production support for AI-driven applications, with a strong focus on debugging, incident resolution, and maintaining operational SLAs. Proficient in Python-based frameworks and observability tools to enhance system performance and customer satisfaction.

Highest-signal resume keywords

Python Automation DevelopmentTechnical Support ExperienceAI/ML Application SupportIncident Triage and DebuggingObservability Platform Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonJavaSQLPL/SQLOracleMongoDBSnowflakeAngularJSHTTP/RESTful APIsElastic

Soft Skills

Analytical SkillsTroubleshooting SkillsCommunication Skills

Tools & Technologies

LangfuseLangSmithDatadogSplunk

Industry Keywords

Production SupportAI AssistantsConversational InterfacesMicroservicesMCPsSynthetic MonitoringOperational SLAsKnowledge Management

Tech Stack

Tools & technologies

AngularCloudJavaMicroservicesMongoDBOraclePythonSnowflakeSplunkSQL

About the role

Key responsibilities & impact

Act as the main point of contact for production support and manage tickets across business units
Serve as the primary technical escalation point for production issues affecting AI assistants, conversational interfaces, and foundational AI capabilities
Triage, debug, and resolve incidents involving model latency, context overflow, prompt drift, and upstream API failures
Monitor agent workflows, multi-tool function calling, and orchestration layers to maintain high availability and operational SLAs
Debug and maintain Python-based AI frameworks, microservices, MCPs, and REST API endpoints
Develop Python automation scripts, health-check utilities, and synthetic monitoring tests
Monitor AI telemetry, token consumption, error rates, and latency using observability platforms such as Langfuse, LangSmith, Datadog, and Splunk
Resolve issues effectively while maintaining customer satisfaction
Document processes, resolutions, and recurring issues for knowledge management and training
Collaborate on multifunctional projects to identify process improvements and benefits from emerging digital and cloud technologies

Requirements

What you’ll need

Bachelor’s degree in Engineering with 6–7 years of relevant professional experience
3+ years of experience using or supporting one or more of: Java, SQL, PL/SQL, Oracle, MongoDB, Snowflake, AngularJS, Python, HTTP/RESTful APIs, Elastic, or Kibana
3+ years in Technical Support, SRE, or Software Engineering
At least 1–2 years dedicated to supporting AI/ML or LLM-driven applications
Excellent English communication skills to collaborate effectively with global teams
Strong analytical and troubleshooting skills

Benefits

Comp & perks

Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation per full calendar year for non-exempt employees
Flexible vacation time off program for exempt employees
80 hours of sick time off provided on hire date and each January 1st
Up to 80 hours of unused sick time carried forward
Additional paid time away for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco policies