Account Director

Cisive

. Lead a portfolio of high-value enterprise accounts to ensure satisfaction, retention, and long-term partnership growth.

Posted 10/8/2026full-timeRemote • Maryland • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise-level client relationships and delivering consultative solutions while ensuring satisfaction and retention. Proficient in project management, communication, and strategic engagement across cross-functional teams.

Highest-signal resume keywords

Account ManagementEnterprise Client RelationshipsProject ManagementSalesforce ExpertiseHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementAccount ManagementConsultative SolutionsPerformance Metrics AnalysisSpecification AuditsSLA MonitoringContract Renewal ManagementUpsell and Cross-Sell StrategiesQuarterly Business Review PreparationDocumentation Management

Soft Skills

Communication SkillsRelationship BuildingCritical ThinkingProblem-SolvingTime Management

Tools & Technologies

SalesforceMicrosoft Office SuiteGoogle AppsHelp Desk SoftwareProject Tracking Software

Industry Keywords

HealthcareClient ServicesChange ManagementCross-Functional EngagementExecutive Presentation

About the role

Key responsibilities & impact

Lead a portfolio of high-value enterprise accounts to ensure satisfaction, retention, and long-term partnership growth.
Present specification changes, IT issues, and strategic projects to IT and Change Management via Salesforce in accordance with the Salesforce Queue Policy.
Oversee IT projects and enhancements in Salesforce and other ticketing platforms and Target Process; manage timelines, ETAs, and communications.
Coordinate cross-functional engagement across IT, Operations, Client Services, Product, and Compliance.
Work with Client Services leadership to ensure program success, address issues, and communicate account changes.
Schedule and facilitate executive-level calls covering program health, best practices, product innovation, performance metrics, and strategic initiatives.
Provide client-specific guidance and training for new and existing CSRs.
Conduct annual account reviews, including specification audits, enhancement recommendations, proposals, year-over-year analysis, SLA evaluations, and contract adherence assessments.
Prepare and deliver Quarterly Business Review presentations with performance data, business insights, pending initiatives, and industry trends.
Upload QBR documents and notes to Salesforce and the Wiki.
Maintain accurate and complete account documentation in the Wiki.
Identify and execute upsell and cross-sell opportunities.
Monitor SLAs, ensure contractual commitments are met, and drive remediation plans.
Prepare monthly and other required reports.
Lead contract renewal cycles with internal stakeholders on pricing, scope, and terms.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma or equivalent required.
Bachelor’s degree preferred.
7–10 years of progressive experience in account management or related strategic client-facing roles required.
Healthcare experience strongly preferred.
Proven experience managing enterprise-level or highly complex client relationships.
Demonstrated ability to communicate, present, and influence credibly and effectively with executive audiences.
Experience delivering consultative, client-focused solutions that address evolving business needs.
Proven ability to manage multiple high-impact projects simultaneously with strong attention to detail.
Excellent listening, documentation, and executive presentation skills.
Exceptional verbal and written communication skills.
Self-motivated, results-driven, and highly accountable.
Strong relationship-building skills with integrity, reliability, and professional maturity.
Ability to prioritize and manage competing demands.
Strong critical thinking and problem-solving abilities.
Excellent time and project management skills with strict adherence to deadlines.
Expertise with Microsoft Office Suite, Google Apps, Salesforce, and help desk or project tracking software.