Cisive

Financial Planning and Analysis

• Own the Accounting financial systems landscape, including NetSuite, Concur, Celigo, Solution 7, Workday financial components and integrations
• Manage accounting system initiatives, including intake, prioritization, scope, business case, resources, schedule, budget, reporting, risks and post-implementation review
• Serve as accounting owner for the AS400 conversion
• Direct offshore financial systems support vendors and manage scope, service levels, budgets, deliverables and escalations
• Lead financial system implementations, upgrades and integrations from requirements through configuration, testing, training, cutover and hypercare
• Design automation for close activities, reconciliations, allocations, recurring entries and management reporting
• Own the automated accounts payable process, exception handling, vendor master governance and continuous improvement
• Lead the accounts payable team, including performance management, development, workload prioritization and coverage planning
• Maintain segregation of duties over disbursements while Treasury retains payment-run approval
• Partner with Accounting, Information Technology, FP&A and business teams on process improvement and automation
• Establish and report process performance measures including cycle time, manual touch points and error rates to the Vice President, Accounting
• Own financial data integrity between operational platforms and the general ledger
• Design and operate financial systems controls, including segregation of duties, change management and interface controls; support SOX readiness
• Review SOC 1 and SOC 2 reports and track remediation of exceptions
• Own periodic user access reviews and audit evidence retention
• Own financial reporting delivery in Solution 7 and NetSuite
• Partner on system risk, data residency, access and vendor risk requirements
• Own the financial systems technology and support budget of approximately $543,000 annually
• Manage vendor selection, contracts, renewals, spend and evaluation of new financial applications
• Document processes, configurations and controls and maintain audit-ready evidence
• Prepare analysis and commentary for Audit and Risk Committee reporting
• Provide guidance, training, adoption and change management to the accounting organization

Director of Financial Systems

Accounting Manager

• Own the monthly, quarterly and annual close for corporate and international entities
• Manage consolidation, intercompany eliminations, foreign currency translation and consolidated reporting
• Lead the international accounting organization across the Philippines, India and Hong Kong
• Manage hiring, performance, development, succession planning and workload balancing across time zones
• Establish, document and maintain US GAAP accounting policy
• Research, conclude and document technical accounting positions, including ASC 606, ASC 842, business combinations and equity
• Prepare and review financial statements, footnote support and schedules for SEC registrant reporting
• Own the close calendar and reduce days-to-close, post-close adjustments and audit adjustments
• Serve as primary contact for external and statutory audits, filings and local compliance
• Manage PBC delivery, issue resolution and remediation
• Design, document and operate internal controls over financial reporting and support SOX-readiness
• Review and approve journal entries, account reconciliations and balance sheet flux analysis
• Partner with Tax on provision, transfer pricing and statutory reporting inputs
• Partner with FP&A on variance analysis and management reporting
• Drive process standardization, automation and offshore capability development
• Prepare analysis, schedules and commentary for Audit and Risk Committee reporting
• Represent Accounting in system conversions, entity rationalization, integrations and transaction-related initiatives
• Report to the Vice President, Accounting
• Lead through a Senior Finance Manager and accounting managers across the international organization

Director, Corporate Accounting

Customer Support

• Take inbound calls from clients
• Manage and maintain incoming client and applicant requests
• Work closely with internal teams to meet client needs and external service levels
• Navigate web-based applications and tools to manage client accounts
• Order client reports and services, including drug tests, international, business information, education, and background screening reports
• Maintain positive client relationships to support customer retention
• Resolve client support calls and emails, achieving first-contact resolution whenever possible
• Provide excellent customer service
• Escalate issues to internal teams and provide clients with periodic updates
• Meet call-center metrics and client turnaround-time expectations
• Apply scripts and templates as directed by management
• Follow schedules and maintain punctuality to support service-level agreements
• Proactively resolve issues and disputes
• Support candidate and client inquiries by phone and email for eVerifile
• Handle dispute appeal explanations and intake
• Support eRailSafe audit interviews
• Provide backup for Client Success Helpdesk Associate as needed
• Review and approve photos
• Process employment verifications
• Contractor Support Representative II additionally supports program activities, international report processing, grading/adjudication processing, and program owner support

Contractor Support Representative – French/English

Investigator

• Conduct education verification investigations following established processes and guidelines
• Perform comprehensive research using the Internet and other resources
• Request and follow up on education record verifications through phone, fax, mail, email, and online databases
• Communicate with applicants and educational institutions to obtain information
• Record precise investigation data in appropriate formats and databases
• Consistently meet departmental production standards
• Manage competing demands and ensure goals are achieved
• Exercise independent judgment and resourcefulness to complete client requests
• Support other Education Investigators and work closely with all departments
• Complete special assignments or projects as requested
• Perform other duties and assist with department needs as assigned

Director of Financial Systems

Director, Corporate Accounting

Contractor Support Representative – French/English

Education Investigator – 1